The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
A. Problem Solving -- Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement standard maintenance procedures to maximize performance. B. Workstation Software -- With supervision, install, configure and maintain operating system software on client workstations. Provide support on basic features of application software such as initiation of software, logging on, navigation and termination. Understand a subset of the total configurations in the organization. Install, configure and maintain Microsoft Windows operating systems based devices. Install and maintain software images that assists in managing client workstations. C. Workstation Hardware -- With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. Possess the skills and knowledge in client workstation technology to support configurations in the organization. D. LAN Administration - With supervision, stop and restart services, shutdown and restart operating system software on Windows servers. E. Network Infrastructure -- Understand and support DHCP, VLAN technology and structured cabling. F. Telecom -- With supervision assists in the support and maintenance of the telecommunication systems -- capable of providing dial-tone to the desktop and PBX admin tasks. G. Desktop Hardware and Software -- With direction, install, configure and maintain hardware and software. H. Communications - Demonstrate strong communication and human relationship skills both written and oral. I. Inventory Management -- Track and document the hardware and software inventory. J. Standards -- Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. K. Policies and Procedures -- Follow established policies, procedures and standards defined by the department. L. Communications - Demonstrate strong communication and human relationship skills. M. Vendor Management -- Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. N. Documentation -- Produce and maintain technical documentation on the assigned systems. O. Reporting -- Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Documentation includes current status and problem documentation summary within the problem management system. P. Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks. Serve as a resource to the project team for assigned client applications. Q. Teamwork -- Maintain and demonstrate good teamwork on assigned projects through actions and job performance. R. Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service. S. Other -- Perform other duties and special projects as assigned by the Market Operations Manager.
A. Education/Skills: * High school or GED equivalency * Personal computer equipment service training or equivalent work experience recommended. A+ or equivalent Hardware Certification preferred or 2 years equivalent experience. * PC, peripherals and desktop operating system knowledge. * Knowledge of desktop operating system software. * Project management. * Problem solving skills. * Patience, strong customer service skills. * Multi-tasking ability. * Time management. * Detail oriented. * Interpersonal skills.
B. Experience * Two years experience supporting and maintaining PC's.
C. Licenses, Registrations, or Certifications: * A+ Hardware certification or equivalent experience * Valid Driver's License
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.