Job Summary The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution.
Consult, configure, setup, functional test and verify business requirements are meet.
Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
Monitor and manage capacity of UC resources environments
Assist in the development of a Unified Communications disaster recovery plan.
Documents and submits new content to the knowledge base.
Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
Build a positive working relationships with team members, managers & all departments.
Prioritizes and responds promptly based on severity levels to needs of the customer.
Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
Internal Number: 2018-7837
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.