Manager, Health Information, Release Of Information
October 4, 2018
Full Time - Experienced
4 Year Degree
The Release of Information Regional Manager is responsible for overseeing all aspects of medical record request processing, including managing up to 30 direct reporting ROI Specialists.
The Regional Manager will act as the liaison between MRO Corporation and Client Management to ensure that all contracted service level responsibilities, as well as, medical record request processing is compliant with established company goals, client policies, federal / state regulations and are completed in a timely manner.
Responsibilities Include, but not Limited to:
Conducting meetings with client management to review ROI Operations, with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance.
Recruiting, hiring and training staff to commensurate with defined job Responsibilities.
Ensuring that staff is oriented, trained and are competent in all aspects of Medical Record - Release of Information.
Ensuring productivity standards and goals are met for direct reporting ROI Specialists.
Conducting on-site aspects of Human Resource requirements.
Managing employee schedules and approving bi-weekly payroll.
Managing work schedules of reporting ROI Specialists as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
Performing Quality Assurance (QA) monitoring of work performed by reporting staff.
Conducting quarterly work performance reviews and annual reviews for all reporting ROI Specialists.
Monitoring performance and provides performance feedback and evaluations for reporting ROI Specialists.
Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
Responding to customer needs in a positive and efficient manner.
Reports to MRO Director of Operations.
Education and Qualifications
Minimum High School Diploma / GED required.
Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is strongly preferred.
Credentialed RHIT or RHIA preferred.
Minimum five (5) years supervisory/management experience in Health Information Management in an acute care hospital or clinic setting.
Prior work history of supervising a minimum of 20 full time employees.
Strong knowledge of HIPAA privacy information standards required.
Demonstrates excellence in business writing communication and interpersonal skills.
Strong proficiency in Microsoft Office required. Emphasis in MS Work and MS Excel. Ability to create and manipulate data in spreadsheets, including use of Pivot Tables and Graphs.
Experience is EMR Epic a plus.
Typing Skills: 50 wpm.
Valid driver's license.
Ability to travel locally, including overnight stay (as necessary).
Employer will assist with relocation costs.
Internal Number: 18-000
MRO, the KLAS-rated #1 provider of Release of Information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of protected health information (PHI). In addition to ROI, MRO’s suite of PHI disclosure management solutions is comprised of Government and Commercial Payer Audit Management, Business Office Medical Record Attachment, and Accounting of Disclosures services and technologies. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit www.mrocorp.com