We are searching for an experienced Account Manager. The Account Manager will provide day-to-day account management for assigned clients, while developing and implementing effective marketing strategies as they relate to CRM and database marketing. The Account Manager is the glue that holds account projects together and will have an intimate understanding of their client's core business goals and initiatives, as well as ensure that a strong working relationship is established and maintained. The Account Manager will manage production traffic with internal team members and external vendor partners to guarantee that all client project deliverables, timelines and budgets are met.
Communicate directly with Account Director and/or client contacts to ensure all of the project deliverables are completed on time, on budget, striving at all times to exceed client expectations.
Initial count strategy, preliminary counts and subsequent revisions
Estimates and Order Confirmations, including revisions if required
Maintain and communicate project timelines
Work with internal SMART Team members to meet client deliverables.
Internal Work Requests – design, copy, HTML
Count and list requests
Outline criteria and submit all standard client reporting requests to the technical team. Final reports to be provided to the client with any key points derived from the reports.
Facilitate weekly client status calls.
Send out weekly client status update sheets.
Invoice clients upon project completion.
Participate in onboarding and annual HIPAA training on security policies and procedures.
Participate in team outings.
In addition to the functions of this role noted above, the Account Manager will assume the following responsibilities:
Train, coach and support new team members, focusing on their job responsibilities, performance expectations and position priorities.
Develop processes to create and maintain client service procedures and assist with audits as needed.
3-5 years account management experience in a client facing role, which includes managing client accounts and developing marketing strategy
Strong ability to manage multiple projects, details, and changing priorities in a fast-paced environment
Experience with implementing effective omni-channel CRM strategies and associated budgets
Ability to work under stringent deadlines without compromising on quality
Operate with a sense of urgency
Strong attention to detail
Superior proofreading skills
Display problem solving skills; clear roadblocks for every situation or issue; is resourceful
Ability to build and maintain enduring client relationships
Client service focused and process oriented
Effective communication skills
Proficiency with Microsoft Office Suite
Internal Number: 001
LionShare is a leading full-service marketing provider in the healthcare industry. Our expertise includes Customer Relationship Management (CRM), business intelligence, data analytics and automated marketing campaign strategy and development (traditional and digital).