The Customer Service Representative is responsible for responding to simple and complex HR inquiries from employees and managers via telephone, chat and the web-based case management/portal. The Customer Service Representative is also responsible for processing HR transactions that support Workforce Administration and some components Recruiting & Onboarding, Learning Administration, Benefits Administration, Payroll, and Rewards including employee data security and accuracy, and employee file and HR records maintenance.
This position is a full-time position and will report to the Manager of HR Shared Services.
Bachelor's Degree in HR or related field required.
PHR certification preferred.
Familiar with CHRISTUS HR processes and policies
Has knowledge of systems and technology that support CHRISTUS HR Shared Services (e.g. ADP)
Experience in data and record management
Strong analytical, problem solving, critical thinking, organizational skills
Possesses exceptional customer service skills
Strong collaboration and teamwork skills
Ability to identify complex problems and related information to develop and evaluate options and implement solutions
Experience in data and record management. Demonstrated ability in project management, planning, execution, monitoring, and controlling
Excellent written, oral, presentation, facilitation, and interpersonal communication skills
Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.