We are recruiting for a Collection Specialist to join our Kindred Rehabilitation Services Division in St. Louis, MO.
This position is commercial collections that require the ability to interpret contracts and enforcing those contract terms while negotiating payment arrangements with our clients. These invoices can range from $1k to $2M per month and the Collection Specialist is responsible for collecting with the overarching goal of getting the customer to pay and stay. The Collection Specialist is in a unique position where we need to take a customer service approach in our collections in order to retain and help grow revenue while improving DSO and driving in cash collections.
The Collection Specialist is responsible for providing credit, collection, contracts, cash application and customer support on Kindred Rehabilitation Services customers. Evaluate/monitor the financial strength of existing customers through third party tools such as Business Credit Reports, Dun & Bradstreet, Experian and Equifax as well as spotting trends in payment behavior and notifying leadership of any changes. Create rapport and provide support to customers, operations personnel, and senior leadership. Processes credit checks and provides support on contracts in the Rehab Contract Management Systems (RCMS).
This position requires an organized, motivated, focused, hardworking individual with excellent communication skills who can keep pace with this fast moving work environment and the ability to communicate with all levels of management.
Manage an active customer base totaling $1.5B in revenue by contacting clients with past due balances via phone, email, etc to obtain payment, payment commitment and follow-up on broken promises
Meet or exceed cash collections metrics, reducing past due, bad debt exposure and other quantitative targets.
Maintain SAP collector notes for accuracy and timely follow up. Maintain files as necessary with all collection activity such as invoices sent, reconcilations, email or mail correspondence, payment plans, and any issues pertaining to collections.
Analyze any disputed / short paid invoices, identifying root cause and collaborating with the internal departments to expedite resolution/payment
Create monthly statements on any clients that have two or more invoices due.
Create customer statement of accounts when needed to client, finance, operations management, or attorneys.
Assist the cash applications department with resolving payment application discrepancies
Back-up support for credit analyst functions, including outbound credit reference requests, W9 request, preparation for attorney letters/collections
Perform annual credit analysis of existing customer base to validate credit worthiness and create client watch lists.
Prepare proposals for agency placement and write-off to bad debt
Work with Operations, providing excellent communications; keeping them informed and involved as necessary with status of their accounts
Responsible for supporting business development sales opportunities by processing credit checks timely and maintain RCMS, and supporting the Senior Collection Analyst with new account approvals.
Enlist the efforts of operations and senior management when necessary to accelerate the collection activities.
Providing customer service regarding collection issues, review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts
Assist with Internal Audit and outside auditor requests, keep SOX documentation up to date.
Other duties as assigned by the Credit & Collections Manager, Director, or Senior Management.
General reconciliation/accounting skills.
Strong multitasking skills to simultaneously handle a variety of tasks
Knowledge of accounts receivable, cash posting and related general ledger activity including Bad Debt reserve.
Microsoft Office knowledge, and general computer proficiency.
Strong customer service skills and organizational skills.
Ability to self-direct and self-pace.
Ability to follow policies and procedures.
Ability to use independent judgment and to manage and safeguard confidential information
Strong attention to detail, goal oriented
Commitment to excellent customer service
Ability to prioritize and manage multiple responsibilities
Bachelors degree in finance, accounting or business with a minimum of 4 years collection experience
Or, 8+ years in business-to-business collections
Excellent written and verbal communication abilities