This position is responsible for conducting ConnectCARE (Epic) user training for various credentialed applications. This position will develop lesson plans, and update training materials to reflect changes in policies, curriculum and build. Provide effective training so students are able to use ConnectCARE with confidence. Provide telephone and at-the-elbow support through planned rounding events and other support activities. Work with managers and educators to assure end users are able to use the application and identify individuals who may need additional support.
EDUCATION: Associate degree required. Two (2) years of relevant experience may substitute for associate degree.
CERTIFICATION/LICENSES: Credentialed Trainer in at least one Epic application within 8 weeks of start date.
Proficiency in but not limited to Excel and Word.
Excellent communication and customer service skills
Ability to adjust and implement change
Ability to analyze problems and identify solutions
Ability to multi-task and work as a team member
Ability to adapt and effectively perform work functions in high stress situations.
Ability to work well with people from different disciplines.
Minimum Qualifications: Two (2) years of relevant healthcare experience required.
NATURE OF SUPERVISION:
-Responsible to: Manager, Acute Clinical Applications in Information Services.
The position may require occasional support duties during off hours, weekends and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours due to project demands.
-Bloodborne pathogen - A
General office setting with exposure to environment.
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 25 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principals.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.