Job Summary Guides daily HTM / Biomed production support for assigned medical centers. Serves as a primary liaison for key stakeholders including Clinical departmental leadership, Suppliers, and other Supply Chain work units. Monitors work order completion to service excellence standards. Ensures proper LEAN Six Sigma application within assigned work spaces, including 5s, inventory management, and work flow optimization.
Responsible for independently implementing preventive maintenance, electrical safety and performance verification, and bench and field service repairs on most medical electronic equipment. Assists in and occasionally coordinates equipment installations/project work with supervisory technicians. Participates in training lower level technicians. Provides in-servicing to clinical staff on most medical equipment.
Guides daily production support. Serves as primary liaison for stakeholders with complex or escalating issues. Assists with, and may coordinate, equipment installations and project work involving patient care and medical communications technology, and clinical application networks. Inspects incoming equipment for compliance with codes, standards, and manufacturer's recommendations. Resolves equipment service problems by ensuring that clinical capability is restored as quickly as possible. Maintains communication with customers regarding the status of equipment repairs. Proactively solves technology issues when appropriate. Coordinates/schedules service (self, vendor and, when appropriate, other technicians) via management of customer expectations. Performs device investigations related to regulations and/or incident reporting.
Installs, repairs, and calibrates a wide variety of complex patient care equipment, medical communications equipment, PCs, and clinical applications networks to board/module level and occasionally component level through an understanding of electronics theory and applications and fundamentals of LAN networking. Reads detailed electronic schematics. Troubleshoots equipment, instrumentation, and systems utilizing applicable test equipment.
Performs scheduled/preventive maintenance, electrical safety inspections, and quality assurance on all patient care equipment in a timely manner consistent with regulatory standards. Monitors and oversees the work of external contractors/vendors engaged in repair work.
Monitors work order completion to service excellence standards. Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in an accurate and timely manner. Maintains an accurate and current parts inventory. Assists manager in maintaining a comprehensive library of technical literature. Participates in the "on call" rotation schedule as necessary.
Trains field technicians with less expertise in preventative maintenance and repair of medical equipment, and service delivery methods. Maintains professional growth and development through completion of appropriate seminars, workshops, service schools, and professional affiliations.
Ensures proper LEAN Six Sigma application within assigned work spaces, including 5s, inventory management, and work flow optimization.
Performs other duties as assigned.
Internal Number: 2019-16232
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.