This position directs the registration, admitting and patient financial services functions and staff for the medical center and/or hospital facility. Manages staff and work processes such that registrations are accurate and complete, financial information and payments are timely and accurate, third party notification/and authorization requirements are satisfied, and the collection of all patient financial responsibility data meets Federal Emergency Medical Treatment and Active Labor Act (EMTALA) guidelines as well as other internal and external compliance guidelines. Provides patients, patient families and medical staff customers with high quality service experiences.
Develops and directs work processes for patient admitting, registration, patient financial counseling, third party patient services authorizations, patient accounts receivable and the collection and processing of funds and payments. Develops processes, researches outstanding issues, educates staff to realize the Facility and System cash goals.
Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and performance management. Develops work goals and objectives for the department in accordance and alignment with company goals; provides measures and feedback, leadership and motivation for staff achievement of departmental goals.
Evaluates and improves the accounts receivable portfolio. Analyzes and reports on the performance of the department in meeting goals. Identifies and pursues opportunities for strategic performance improvements; serves as facilitator and team leader in System Process Improvement activities within the department and with the various departments with which it interfaces. Takes action to correct performance deficiencies and/or improve outcomes.
Maintains and uses a current knowledge of regulations in guiding policy for the facility and company. Formulates and ensures implementation of Patient Financial Services policies and procedures that are consistent with Federal, State, and Joint Commission on the Accreditation of Hospitals Organization (JCAHO) guidelines, and that preserve compliance while minimizing risk of sanction by regulatory bodies. Acts as a knowledge resource on patient privacy regulations and provides Health Insurance Portability and Accountability Act (HIPAA) education. Safeguards the companys assets and interests.
Provides training, education and development for the Facility Patient Financial Services (PFS) team. Ensures that staff has the abilities and knowledge to produce efficient and effective collection of cash receipts, accurate patient registrations and patient service authorizations, high quality customer service, and effective patient financial counseling. Develops leadership skills of managers and supervisors.
Implements and improves patient accounting system use processes that result in increase efficiency and/or effectiveness in achieving desirable outcomes such as reduced payer write offs on accounts and improved upfront cash collections. Continually updates the proficiency of staff in the effective use of hospital system software and databases as they relate to hospital billing and registration.
Develops, prepares, maintains and adheres to annual department budgets. May prepare business plan for capital requests for major expenditures. Develops and monitors department staffing plans and schedules to insure appropriate staffing levels at all times while remaining within budgeted expense guidelines.
Works as a member of the Facility leadership team and the company Patient Financial Service leadership team to achieve Facility and Company goals. Participates in various facility and company committees.
Requires a Bachelor of Science Degree in Finance or Accounting, or equivalent professional experience.
This position requires a minimum of five (5) years of similar management experience in admitting and registration practices and a proven ability to manage to the desired outcomes in the patient financial services functions. Highly effective interpersonal, leadership and influencing skills are required.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.