This position provides managerial support to Quality Management team and assists in providing effective operations and improvement of quality management services, including hospital-wide performance improvement, regulatory compliance, individual case analysis and follow-up including sentinel events, and decision support. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.
Assists in assuring the provision of accurate and reliable data acquisition and analysis to support clinical and administrative decision-making.
Manages significant clinical event process, including identification, investigation, and coordination of root cause analysis, process improvement, tracking, and reporting.
Assists in the coordination of activities to assure compliance with accreditation and regulatory requirements (e.g. JCAHO, DHS, HCFA).
Participates in the hiring, training and conducting of performance evaluations and directs the workflow for the department staff. Provides leadership assistance to Quality Management staff to achieve optimal clinical, operational, patient safety, financial and satisfaction outcomes. Serves as a primary resource to staff and administration in the absence of the director.
Participates in the development of the department budget in conjunction with established goals and objectives. Plays a key role in ensuring budgetary goals are met on an annual basis.
Participates in the development and implementation of Quality Mgmt Services goals and objectives and process improvements. Ensures all goals and objectives are met timely and effectively.
Requires a bachelors degree in appropriate healthcare-related field.
For positions in Hospital Operations: Must have a working knowledge of hospital operations, medical/nursing staff procedures, hospital and community resources.For positions in Medicaid or Insurance Division: Must have working knowledge of Quality Management processes including audits and performance improvement plans and root analysis
Requires excellent leadership skills and an ability to interact well across departments, facilities, and organizations. Excellent organizational, human relations and communication skills are required to maintain good rapport and effective working relationships with internal and external customers. A working knowledge of the medical staff organization, risk management, regulatory programs, and data management and analysis is required.
Masters degree and Certified Professional in Healthcare Quality (CPHQ) certification preferred.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.