Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Access Department of the Cook County Health (CCH). Maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.
This position is exempt from Career Service under the CCH Personnel Rules.
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Supervises the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCHHS management of Patient Access.
Conducts performance reviews based on set performance goals as established by the CCHHS Leadership of Patient Access.
Assists in recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources and the CCHHS Leadership of Patient Access.
Mentors and develops current department staff and aides System Manager in management succession planning
Assists with reviewing and approving of policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department.
High School Diploma or GED (must provide proof at time of interview)
Five (5) years of experience in a healthcare system billing department is required
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required
Knowledge of hospital Patient Access practices is required
Knowledge of hospital specific Patient Access registration software is required
Knowledge of Microsoft Office Suite is required
Bilingual in English/Spanish is required
Bachelor's Degree from an accredited college or university
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA)
Seven (7) years of experience in a healthcare system billing department
Knowledge, Skills and Abilities
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrate good phone and email etiquette skills with strong response times
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
* Medical, Dental, and Vision Coverage
* Basic Term Life Insurance
* Pension Plan
* Deferred Compensation Program
* Paid Holidays, Vacation, and Sick Time
* You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER