Application Description Research Application provides a robust way to track and manage research projects within an organization. Research details, reporting workbench, event notifications and recruitment options are managed via the application and can be tailored to organization.
Role Description The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live. Essential Functions: The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:
1) Executing Application Design and Build: Designing and building the related application Working with Operations to optimize the design of the application s capabilities and workflows Performing a thorough review of all Foundation Build Content and workflows for application Participating in unit, application, and integrated testing for system functionality Building data fields, screens, templates, and user-defined functionality, as required Reviewing the proposed training curriculum Following build standards and maintaining synchronization between environments in collaboration with environment team
2) Application Support: Providing go-live support for users on new applications, including functionality Providing on-call support for application through go-live and post go-live Representing application in Integrated Area Workgroups Supporting continuous documentation of system modifications and updates
3) Documentation and Communication: Maintaining and closing support tickets Logging decisions and issues/risks in tracker Supporting application governance needs, including development of business case for decisions Maintaining version control of work flows, issues/risks log, and decisions tracker Supervising basic issues and roadblocks, escalating issues as needed Communicating with supervisors to determine necessary escalations
4) Project Management: Recommending areas for process improvement Assisting with development of future state materials Following the process for identification, tracking, resolution and closure of all issues Following the change control process and any required changes Coordinating test plans and new systems, complying with version upgrades and system modifications Qualifications: Education Preferred: Bachelor s degree or equivalent years of relevant work experience Minimum: Associate s degree with three (3) or more years of relevant work experience Work Experience: Preferred: Three (3) years relevant experience in a health care setting Minimum: One (1) year relevant experience Demonstrated proficiency with information systems technology Clinical or operational experience in the area of application Strong communication and interpersonal skills Demonstrated workflow process analysis and design Preference for project management or coordination experience Preference for knowledge and work experience in research methodologies Preference for knowledge of current research methodology workflows and processes Demonstrated interest in supporting the development and build of the application Licenses and Certifications: Minimum: Obtaining applicable certification will be an expectation of the role Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable