This position strategically provides patient inbound and outbound contact support in a fast paced and dynamic environment.
The coordinator is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions.
The coordinator takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.
Competencies and Skills:
Demonstrates a good understanding of Microsoft products, various applications supported in this role and ability to work on multiple applications at a given time.
Demonstrate the ability to think fast, find answers, and respond quickly to patient issues, while maintaining a polite empathic and professional voice and manor.
Demonstrates a good understanding of departmental processes.
Demonstrates good written/oral communication skills, with ability to interact with various audience.
Demonstrates the ability to maintain patient confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to federal and state guidelines.
Demonstrates experience with payers, providers, hospitals and physicians and understand the commensurate requirements for facilitating accounts receivable resolution including cash flow, billing, collection, cash application and patient service related issues.
Demonstrates the ability to successfully handle multiple projects tasks simultaneously and under strict deadlines.
Demonstrates good analytical and problem-solving skills. Provides insight and process improvement suggestions.
Demonstrates an understanding of organizational goals and strategies.
Demonstrates a commitment to excellent attendance and proven reliability, being there for our patients is our number one priority.
Demonstrates a comfortability with ongoing change and learning new technology/ processes.
Demonstrates the ability to effectively interact in a team environment and with various levels of management.
Demonstrates good team and leadership skills.
Demonstrates a commitment to excellent attendance and proven reliability while adhering to their schedule.
Demonstrates an ability to endure ongoing change and learning new technology/processes.
EDUCATION AND/OR EXPERIENCE
Minimum 1 year related work experience.
Minimum 1 year customer service
High School Diploma or GED.
Bachelor’s degree in related field.
Required Certifications or Licensures:
Work is normally performed in a typical interior/office work environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.