| JOB TITLE: Workstation Analyst, Associate LOCATION: Patton Forest DEPARTMENT: IT Client Technologies Support WORK SCHEDULE: Days WORK TYPE: Full Time (1.0 FTE) JOB SUMMARY: Takes ownership of all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Works closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications. Assists other Workstation Analysts in team efforts as needed, and act as backup for fellow Workstation Analysts on the team. Constantly updates and keeps current inventory of PCs and peripherals in assigned area. Continuously seeks to improve and strengthen technical and interpersonal skills.
Performs duties to support the goals and objectives of the Geisinger Health System in its efforts to provide quality patient care and patient satisfaction.
Receives general supervision from the Director, Program Director or management designate. COMPETENCIES AND SKILLS: Demonstrates ability to organize daily tasks and work independently with minimal supervision required.
Must be customer service oriented with a courteous and pleasant demeanor and possess excellent interpersonal skills.
Demonstrates familiarity with Microsoft OS, Citrix, and microcomputer communication software preferred.
Demonstrated ability to work on personal computers and peripherals in a complex and integrated network environment.
Demonstrated ability to troubleshoot problems in stressful conditions.
EDUCATION AND EXPERIENCE: Bachelor of Science, associate degree or technical diploma in the field of computer or information science, or a minimum of two years of fulltime work experience in a workstation support role required.
Experience supporting microcomputer workstations in a WAN/LAN environment required.
Installation and support of microcomputer-based applications and host-based application client software in a network environment required.
Experience with clinical applications in a medical/clinical setting is a plus.
WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in an office environment. Moving equipment that may exceed 50 lbs is involved. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. * Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit. | 
