The Revenue Cycle Coordinator is responsible for the direction, planning, and implementation of training environment for new and existing Patient Service Representatives (PSR) focusing on the customer experience. Knowledgeable and able to effectively train on Provider clinic processes as well as hospital processes, on multiple software systems. Assist in Quality control processes on all access employees and re-train or modify training where weaknesses are determined. Prepares material and participates in staff meetings, new hire training, in-services and continuing education sessions. Weekly analysis and working of bill hold in collaboration with department managers and coding team to achieve reduction in number and dollars on bill hold. Assist the director and managers in the charge capture process in the clinic environment- analysis and improvement.
DUTIES AND RESPONSIBILITIES:
Is knowledgeable of the work flow in each clinic for charge capture, and identifies variances and works to achieve standardization. Works with leadership to implement standardization.
Reviews the weekly bill hold report and identifies areas of focus for the week.
Reviews the bill hold trend report for identification of trending concerns. Responsible for working with the revenue cycle team and manager team to address issues and concern. Monitors work plan and improvements and reports to revenue cycle and managers meetings.
Responsible for creating a professional practice environment that focuses on the customer, exceeding their expectations
Leads the weekly manager work group for bill hold, and manages the follow through.
Understands the full duties and responsibilities of the PSR throughout the practices and leads in the creation of standardization of practice.
Facilitates collaboration with IT and practice managers to assist in assessment of work flows and optimize computer functionality and proficiency for PSR's.
Provides training to all PSR staff to acquire effective and proficient computer literacy.
Coordinates existing computer education programs and works with department manager for the development of job specific training.
Ability to mentor and coach all aspects of Revenue Cycle including Registration, Insurance Verification, Financial Assistance and Eligibility, and Cashiering.
Displays flexibility and can assist in staffing needs when necessary or assigned.
Implements curriculum and training programs that meet the needs of registration staff, including registration, customer service and computer literacy. This includes onboarding, annual competencies, just in time training for changes determined by the Revenue Cycle team and focused training for areas of concern.
Distributes updates and communications regarding Revenue Cycle initiatives, payer changes and updates, process changes and requirements as assigned.
Develops a proficiency scoring system and validates that employees achieve the course proficiencies at least annually, for all new hires, and as otherwise needed.
Teaches classes and prepares instructional materials and track employee proficiency at the end of training
Evaluates and measures the effectiveness of training classes through daily monitoring of error and omissions reports, denial reports and patient complaints.
Performs other duties as required.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
Minimum of an Associate Degree, or equivalent work experience.
Familiar with electronic medical records systems
Experience with Microsoft Office suite, and internet-based application systems.
Professional demeanor and excellent public relations skills.
Must have excellent customer service and communication skills.
Advanced medical terminology, health insurance background.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees.Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ and ‘confidence’.Benefis has been a trusted provider of care for more than 125 years. And our name speaks to o...ur commitment: good care one can put faith in.Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.