Department: Geisinger Health Plan - Customer Service Support
Work Type: Full Time
Assists Manager of Configuration by providing direct back up support to the Customer Service Support Team in the areas of Provider Set-up and Maintenance and Configuration by actively participating in cross training, improving processes within the team and meeting established processing deadlines.
Works in cooperation with Geisinger Health Plan staff (i.e., Information Technology, Credentialing, Provider Network Management, Customer Service and Quality Assurance Coordinator/Trainers) as needed.
Performs duties to support the goals and objectives of Geisinger Health System in its efforts to provide quality service and patient satisfaction.
Reports directly to the Manager of Configuration
Competencies and Skills:
Demonstrates excellent written and oral communication skills and strong keyboarding skills.
Demonstrates working knowledge of UB04 and CMS1500 claim forms.
Demonstrates the ability to be highly organized, with an aptitude for detail and a high regard for accuracy.
Demonstrates excellent time management skills and the ability to work independently.
Demonstrates strong problem solving skills and the ability to be flexible and confidential.
Education and or Experience:
Minimum two years’ experience in a hospital or insurance setting required OR two years college education in a healthcare or business related field.
Operational knowledge of Geisinger Health Plan insurance coverages, types of benefit plans and types of delivery services required.
Knowledge in Medical terminology preferred.
Working Conditions/Physical Demands:
Work is typically performed in an office environment.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Internal Number: 65703
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.