The U.S. Department of Homeland Security recently issued an emergency advisory about an elevated threat of cybersecurity attacks targeting hospitals and health care systems in the U.S. These threats can come by phone calls, text messages or emails.
ChristianaCare advises that everyone be alert to potential phone, email and text-messaging scams. If you receive a suspicious phone call, text message or email from ChristianaCare that asks you to make a financial transaction or to provide personal information, please visit www.christianacare.org or call 302-327-5555 and ask to speak to someone from the department or service that contacted you.
Performs the intermediate analysis for data and/or voice network infrastructure projects (implementations and installs), maintains, and monitors data and/or voice network hardware and software, and provides technical support to Information Services personnel and to the corporate community.
This role will be part of a larger Network Team with varied specialties. In this role the main responsibilities will be within the routing and switching platforms. Experience with routing protocols such as OSPF, BGP, RIP are expected. Thorough understanding of LAN/WAN protocols and the OSI model are expected. Experience with IP network concepts such as VLANs, DNS, DHCP, IP addresses, subnet masks, default gateways, spanning tree is required. Experience with NAC or SPB would be highly desirable.
This position requires 24x7 (1 week at a time) on call rotation with the rest of the team for an average of 6-7 on call rotations throughout the year.
Principal Duties & Responsibilities:
Generates intermediate networking/telecommunications ideas which increase system performance and system availability.
Identifies and implements intermediate ideas, techniques, interfaces, software and processes in order to continually build and engineer additional opportunities of network/telecommunications infrastructure.
Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, computer technology and other relative areas. Investigates and studies new and developing technologies in order to determine their potential value and applicability within the infrastructure.
Installs and maintains intermediate systems software which is used for the automated management of computer system operations, resources and processes.
Investigates and studies intermediate new and developing technologies in order to determine their potential value and applicability within the infrastructure.
Provides in depth level troubleshooting and problem determination. Uses both breadth and depth of technical knowledge to assist other department personnel in the identification and resolution of particularly difficult technical problems.
Assists IS managers in conducting special studies intended to improve the performance of the department and customers.
Performs problem determination for the data and/or voice network.
Develops the appropriate work plans for the implementation of new data and/or voice communication hardware and software; insures that new software releases and updates are thoroughly tested before implementation, and keeps accurate system documentation.
Monitors total data and/or voice network performance and capacities (hardware and software) and makes changes to optimize the network's performance.
Monitors vendor software/firmware releases and tests/implements upgrades for software/equipment.
Participates on Information Services teams to advise and review on the appropriate solutions to the health care/business problems. Performs the data and/or voice network equipment analysis for the installation and implementation for projects.
Maintains good communications at all times, provides technical assistance, support, education, training, manuals and standards for Information Services staff . Acts as a mentor to the Associate Network Analyst.
Is self-motivated to learn and apply the inner workings of the more complex data and/or voice network equipment, applications and tools.
Occasionally documents device changes on blueprints and updates the network databases as required for projects.
Identifies a need for and defines new standards or procedures as required.
Ensures effective first level support through effective CSC turnover documentation.
Education & Experience Requirements:
Requires a Bachelor's degree in Computer Science or equivalent degree or the minimal equivalent experience of four years in the Associate Network Systems Analysts or similar position.
An equivalent combination of education and experience may be substituted.
Network certifications highly desirable.
Experience with Extreme or Avaya Networking equipment highly desirable.
Internal Number: JR54032
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.