Job Summary

The Product Manager will strategically evaluate and administer program developments that align with ASCP’s organizational goals. Oversees the production and institutional registration activities associated with two residents, five fellowship in-service examinations, and an educational question bank. Provides direction to volunteers, maintains multiple databases and learning management information systems related to examination production, enrollments, scoring, and reporting.

Essential Functions:

• Provide technical expertise for the optimum formatting of questions, images, references, and educational feedback while meeting production schedules and ensuring timely resolution of issues as needed.
• Manage the institutional registration, scoring, and reporting of in-service examinations and related continuing medical education products ensuring accurate data is maintained in the internal and interdepartmental databases.
• Collaborate and communicate with ASCP colleagues to enhance or troubleshoot technological systems that affect user experience.
• Implement and monitor quality assurance standards for each product.
• Provide concierge customer service in a professional and courteous manner.
• Maintain and update learning management systems ensuring optimum product delivery.
• Responsible for receiving and evaluating volunteer disclosure forms in compliance with the Accreditation Council for Continuing Medical Education (ACCME).
• Evaluate product surveys and feedback to monitor performance and identify areas for improvement to add value to members.
• Manage relationships with 70+ committee volunteers across two committees.
• Plan, organize, and facilitate two annual in house meetings.