Community Patient Registration Coordinator, Seasonal PRN
Location: Orlando, FL
Top Reasons to work at AdventHealth Centra Care
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift: Seasonal PRN/Per Diem Hours; shifts Monday â“ Friday, 10AM-6:30PM
You Will Be Responsible For:
Greets and welcomes all patients as well as incoming phone calls, walk-up answers inquiries, and directs inquiries related to COVID vaccination appropriately.
Welcomes patients appropriately, accurately updates, verifies and enters patient demographics into appropriate systems.
Registers patients for services and achieves accuracy. Ensures timely discharge is facilitated and reimbursement is maximized.
Works closely with COVID Vaccination team to support in areas as needed from helping to setting up the room to organizing all related supplies and materials needed for vaccination.
Communicates via email and personally effectively verbally Achieves productivity standards and uses upmost caution in patient and employee safety.
Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments, and enhances patient experiences leveraging all communication channels effectively.
Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partnersâ™ registration needs.
Promotes a safe work environment by following through with ID badging system of guests, as required.
Maintains an effective operational flow by communicating patientsâ™ status to appropriate team members and keeping patient apprised
Provides education as necessary to patient regarding COVID Vaccination, patient portal use, and follow-up (non-clinical) actions
Documents appropriately within COVID applications to ensure regulatory requirements are met.
Participates in activities that promote camaraderie and a friendly work environment. Enthusiastically participates in departments initiatives.
Completes special projects or performs other duties as assigned by the site leader.
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED:
One (2) or more years of customer services or medical office or equivalent with medical terminology, coding, charge entry and payment collection.
KNOWLEDGE AND SKILLS PREFERRED:
Knowledge of computer programs, such as Cerner
Basic knowledge of medical terminology
Exposure to insurance benefits and ability to decipher insurance benefit information.
Knowledge of business office procedures
The Community Patient Registration Coordinator is responsible for answering phones, greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practiceâ™s designated system, requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and support staff.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.