JOB SUMMARY:

This Associate Application Analyst assists in supporting one or more healthcare products or applications including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations with some guidance.

KEY RESPONSIBILITIES:

• Designs, builds, installs, configures, and/or develops software to support clinical and operational workflows.
• Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• May perform analysis and design of supporting technical infrastructures.
• Supports clinical, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PRODUCT KNOWLEDGE (FUNDAMENTAL AWARENESS): Has a general working knowledge of the product and of key product terminology. Some training, direct exposure, light experience, or past experience working with the product.

BUSINESS KNOWLEDGE (FUNDAMENTAL AWARENESS): Possesses a fundamental knowledge of the industry. Has experience in one or more of the lines of business. Is familiar with the competition.

PROBLEM MANAGEMENT (FUNDAMENTAL AWARENESS): Has light experience, training, direct exposure, or past experience working with Incident Tracking and Problem Reporting. Is familiar with the Company's problem report format, as well as problem tracking procedures and tools.

TECHNICAL ANALYSIS - (FUNDAMENTAL AWARENESS): New to most/all assigned products/ systems. Learns to analyze and develop solutions to minimally complex clinical, operational, and technical issues related to assigned product(s). Gains experience in design, build, configure, and install efforts to meet business needs. Successfully handles simple break/fix service issues.

CONFIGURATION MANAGEMENT AND PLANNING - (FUNDAMENTAL AWARENESS): Possesses fundamental knowledge of configuration management. Learns to apply changes and develop new functions based on understanding of the design of the system. Follows prescribed processes and guidelines established by the department to implement changes and develop new functions. Learns to develop simple configuration management plans.

TESTING - (FUNDAMENTAL AWARENESS): Learns to execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Learns to use basic quality assurance processes, tools, and scripts for testing purposes.

CORE ACCOUNTABILITIES:

• Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
• Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
• Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
• Team Interaction: Individually contributes to project/ work teams.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:

• Delivering distinctively personalized care
• Improving the health care of individuals and communities regionally, nationally and internationally
• Providing transformative learning programs
• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution , delivered with a strong Partner Promise .

Position Shift : Days

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.