Overview This Quality Improvement Consultant will be responsible for quality improvement for all patients across the continuum in the Mental Health and Addiction Service Line.This includes population health improvement for patients in the clinic, hospital, post-acute, and ancillary settings. The Quality Improvement Consultant examines complex organizational issues in order to identify, develop, and execute action plans to achievethe strategic priorities for quality improvement. This role oversees and executes cross-departmental, cross-functional, complexprojects requiring strong collaboration with clinical and operational leaders, central business operations, and other stakeholders. Responsibilities/Job Description - Lead investigations of complex quality and safety issues in order to prevent recurrence, maximizing learning, reduce costs, and improve patient outcomes.
- Facilitate multifaceted quality, safety and performance improvement projects, working with local teams to develop robust and sustainable improvements, implement changes, and monitor outcomes.
- Use industry tools and methods to identify and initiate analysis of systems to prevent future errors; collaborate with facility leaders and system experts to implement corrective actions
- Apply principles of reliable design to ensure delivery of evidence-based care and reduction in preventable harm
- Investigate/explore complex patient safety, quality, and organizational issues in order to identify and develop strategic priorities for improvement.
- Identify and Initiate evaluation and redesign of systems to improve quality measures; identifying necessary resources to fully implement quality and performance improvement; partnering with leaders to act on any resource barriers; focusing on reliability and applying the principles of reliable design to improve the consistent delivery of quality clinical care
- Assists leaders and teams in establishing performance standards and metrics as well as identifying goals while ensuring that partnerships exist with other areas of the business to develop, implement, or refine workflows or data collection and management methods to ensure accurate measurement and tracking of process and improvement results
- Strong working knowledge of regulatory requirements affecting the development of implementation strategies (e.g., CMS, JCAHO, HIPPA, etc.).
- Provide coaching to less experienced consultants as well as be involved with department training efforts as assigned.
- Anticipate and identify barriers to change and develop countermeasures in conjunction with leadership to overcome barriers
- Promote and utilize health equity principles when reviewing data and developing improvement opportunities using a holistic approach
Qualifications Required Education: - Bachelors Degree in healthcare related disciplines (or related field)
Certifications: - One Lean Certification and/or Six Sigma Green Belt (or completion of such certification within 2 years of hire)
Experience: - 4-6 yearsof quality/performance improvement or related experience
Preferred Education: - Masters Degree in healthcare related disciplines (or related field)
Certifications: - Six Sigma Black Belt; Certified Professional in Healthcare Quality (CPHQ)
Additional skills/abilities: - Demonstrated relational qualities (active listening, clear/concise communication, humble inquiry, effective relationship building, understanding of customer requirements/meeting them where they are)
- Experience with development and/or deployment of a comprehensive quality and safety program infrastructure.
- Experience leading and partnering with operational leaders on improvement work, preferably in a healthcare setting
- Experience facilitating multi-disciplinary groups through successful improvement initiatives and change
- Advanced in analytical skills including collection, analysis and interpretation of qualitative and quantitative data and the creation of sustainable measurement systems
- Advanced skills in MS Office suite (Word, Excel, PowerPoint, Visio, Project, SharePoint, OneNote), statistical analysis software (Minitab), data presentation software (R, PowerBI, Tableau) and data source platforms (EPIC, Stra
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