Looking to continue building your career at MSK? Passionate about making a difference? We have an exciting new opportunity to work with a collaborative team!
The Division of Health Informatics at Memorial Sloan Kettering Cancer Center manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, and patient engagement. Beyond working with the technology itself, we seek to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
This is one of the two Business Analyst positions whereyou will support the product management of clinical systems used by the department of Health Informatics, primarily focusing, but not limited to, the domains of patient engagement, consumer health & Patient Generated Health Data (PGHD). This presently includes product management related to our patient-reported outcomes tool (MSK Engage), patient portal application (MyMSK), and work with consumer devices and wearables.
Prioritize product requirements, defining product roadmaps and vision, and leading efforts to identify user needs and drive improvements to user experience;
Work closely with engineering, designers and other institutional partners to execute development and builds against the product roadmaps;
Work extensively with clinical, informatics, IT, strategy and operations leadership on issues related to the assigned product portfolio.
Support ongoing maintenance, upgrades, improvements, interfaces and integration with existing and new systems, including supporting go-live activities in clinical settings.
Work directly with clinical/business users of the products in the team portfolio, conducting field observations and informational sessions to educate around these systems capabilities.
Build and maintain documentation for workflow, operating procedures, quality control and system administration;
Support on-site SEO initiatives via content updates
Support aspects of data flows to ensure an efficient customer experience
Assist various testing and optimization efforts and special initiatives by performing in-depth and ad-hoc analysis of information from multiple data sources.
Responsible for managing data process and strategy with a solid understanding of creating, organizing and activating data.
An effective communicator, capable of engaging with different audiences, especially clinicians, and executing communications based on that understanding
Capable of building strong customer relationships and delivering customer-centric solutions
An individual with strong analytical aptitude, capable of understanding data and using data to tell a story
Adept at planning and prioritizing work to meet commitments aligned with organizational goals
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to work optimally in an environment notable for complex, sometimes contradictory information
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
Adept at learning quickly, applying insights from past efforts to new situations
solid grasp of website analytics tools and some familiarity with basic web development and design concepts
Comfortable with end-to-end execution; supervise critical metrics, recognize problems and find solutions in a fast-paced environment
4-7 years operations, patient/provider user experience, any telemedicine or data exposure a plus
SQL experience highly preferred
Experience with Healthcare Systems highly desired
Knowledge of patient-facing technology and consumer health products would be a huge bonus
Bachelors Degree or equivalent. Experience can be substituted in lieu of degree
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.