Location Address:  Altamonte Springs, Florida 32714

Top Reasons To Work At AdventHealth Corporate

• Great benefits
• Immediate Health Insurance Coverage
• Career growth and advancement potential

Work Hours/Shift:

• Full-Time, Monday – Friday
• Willing and able to work on call once a month until 10pm/Weekends included

You Will Be Responsible For:

• Responsible for supporting the strategic vision of the Director of Content Strategy.
• Work with internal staff, cross-functional teams and partners/vendors to implement and ensure success of a cross-channel reputation management strategy, accounting for social media and third-party platforms.
• Apply reputation management best practices to ensure all pages and accounts are thoroughly and appropriately managed.
• Execute and improve overarching reputation management strategies that incorporate risk and crisis management and service recovery.
• Support reputation management goals and tactics, including the development of reputation management strategies and associated launch timelines.
• Adhere to workflows for reputation management processes that take into account all stakeholders, campus and region needs, and rising industry concerns.
• Ensure clear and streamlined communication and processes between all stakeholders involved in addressing reputation management concerns.
• Assist in leading education on and adherence to brand voice and perspective, and approved messaging for all digital content.
• Manage and answer incoming consumer communications across multiple digital platforms.
• Employ social listening techniques daily, including use of a proprietary third-party platform, to keep abreast of issues
• Establish and/or maintain reputation management standards and accuracy/quality of service recovery.
• Monitor and update the status of large-scale reputation and digital risk management tasks assigned on a daily basis.
• Manage and adhere to digital content governance models.

Measure the effectiveness of risk management solutions including: sentiment model, page ratings, content/brand integrity, etc

What You Will Need:

• Bachelor’s degree in Marketing, Business, Communications, English or related field and 3-5 years of experience.

Job Summary:

The Digital Reputation & Social Specialist implements and evaluates strategic, multichannel content that educates and engages consumers. This position reports to the Digital Reputation & Social Specialist, Senior.