Location Address: Altamonte Springs, Florida 32714
Top Reasons To Work At AdventHealth Corporate
Immediate Health Insurance Coverage
Career growth and advancement potential
Full-Time, Monday – Friday
Willing and able to work on call once a month until 10pm/Weekends included
You Will Be Responsible For:
Responsible for supporting the strategic vision of the Director of Content Strategy.
Work with internal staff, cross-functional teams and partners/vendors to implement and ensure success of a cross-channel reputation management strategy, accounting for social media and third-party platforms.
Apply reputation management best practices to ensure all pages and accounts are thoroughly and appropriately managed.
Execute and improve overarching reputation management strategies that incorporate risk and crisis management and service recovery.
Support reputation management goals and tactics, including the development of reputation management strategies and associated launch timelines.
Adhere to workflows for reputation management processes that take into account all stakeholders, campus and region needs, and rising industry concerns.
Ensure clear and streamlined communication and processes between all stakeholders involved in addressing reputation management concerns.
Assist in leading education on and adherence to brand voice and perspective, and approved messaging for all digital content.
Manage and answer incoming consumer communications across multiple digital platforms.
Employ social listening techniques daily, including use of a proprietary third-party platform, to keep abreast of issues
Establish and/or maintain reputation management standards and accuracy/quality of service recovery.
Monitor and update the status of large-scale reputation and digital risk management tasks assigned on a daily basis.
Manage and adhere to digital content governance models.
Measure the effectiveness of risk management solutions including: sentiment model, page ratings, content/brand integrity, etc
What You Will Need:
Bachelor’s degree in Marketing, Business, Communications, English or related field and 3-5 years of experience.
The Digital Reputation & Social Specialist implements and evaluates strategic, multichannel content that educates and engages consumers. This position reports to the Digital Reputation & Social Specialist, Senior.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.