M Health Fairview has created GPHR (pronounced gopher), our consumer innovation studio. GPHRs mandate is to create business value by improving consumer experiences (patients, providers, staff, business partners) throughout the health system. Like many digital studios, GPHR is built on design-led approaches and agile development methods. We are seeking a Director of Product Delivery and Operations.
GPHRs Director of Product Delivery and Operations is responsible for leading and supervising product (experience) development teams and the operations needed to support these teams. The Directors primary focus will be on Digital Product Delivery in an organization that is aggressively moving to become more digitally sophisticated and experience-led. The work will include:
- Development of strategic approaches to define and build new consumer experiences that drive value for the organization and consumers
- Application of experience-led thinking to drive our innovation, data and technology development
- Application of agile methods to design, develop, execute, measure and refine consumer experiences
- Collaboration with leaders in our clinical operations and shared business services
- Creating effective, repeatable approaches to design/scale new experiences
GPHRs product teams (also known as Pods) are a combination of internal and external resources, led by a Fairview-employed Journey (product) owner. These product owners (and their teams) will report to this leader.
The skills required for this role are strong operations and people management in a digital studio environment, technology innovation and investment analysis, competency with organizational dynamics, exceptional communication (written and oral) skills, familiarity with experience design, consumer product development and marketing, ability to lead teams and an entrepreneurial spirit.
This position requires remote work. In addition to adhering to all Fairview policies, guidelines, procedures, the Fairview Commitments, and the Code of Conduct, it is the expectation the following requirements of the remote work policy will be met, including but not limited to:
- Remote workspace that is clean, safe,andprofessional.
- Maintains an internet connection consistent with Fairview standards at remote workspace.
- Remain productive and responsive during their scheduled work hours.
- Attend primary Fairview location, as needed.
