The Program Manager in IT PMO articulates program strategy to achieve the business objective, creates and oversees execution structure for the program, clarifies business impact and coordinates underlying projects to attain their combined benefits for the program.
The IT Program Manager works closely with the program sponsor to understand and translate business objective into an accumulative series of program outcomes in the operating context of the business. Building upon this, the IT Program Manager applies IT PMO standards and guidelines to define, organize and oversee a program execution structure. Within the execution structure, the IT Program Manager communicates the vision, coordinates effort and provides high-level oversight to bring together the sum of multiple project outputs and integrate them to realize a greater program outcome. The IT Program Manager also works with the program sponsor on governance activities, accountability, risks and benefit realization and communication to clarify program decisions.
The IT Program Manager is accountable to manage the lifecycle of the program, including set program controls for daily management, plan and monitor progress to accomplish milestones, manage program budget, manage risks and issues throughout the lifecycle of the program, coordinate project and interdependencies, manage and use resources across projects and manage stakeholders in program outcomes. This role is responsible for all program-level work views that are necessary for the program sponsor to measure, track and communicate how the program outcomes meet the business objective.
The skills required for this role are ability to look at the big picture, ability to translate business objective into an outcomes-based framework for action, strong project management, proficiency with fostering team culture and dynamics, negotiate through disputes, excellent communication skills, and the ability to guide, referee and integrate various projects and project managers involved in the program.
Experience in the following areas preferred:
Remote Support (PIE)
Messaging & Collaboration O365
Application Delivery SCCM
Mobile Device Management
VDI and Application Presentation
ITSM ServiceNow (All Services)
Articulate program strategy and execution plan in terms of program outcomes required to achieve the business objective.
Define program execution structure, including component projects, teams and methodologies and project management requirements.
Estimate and manage program budget to achieve program outcomes.
Establish program governance structure to oversee the program, clarify accountability across projects and sponsorship and decision-making for the program.
Setup a decision-making structure for the program that aligns with target operating norms and structure required to achieve and sustain the business objective.
Provide framework/roadmap to integrate component projects and efforts, including program milestones and target outcomes.
Create a benefits realization matrix for the program and trace project creation and output to program benefits.
Articulate business impact and coordinate with EPMO and program sponsor to manage organizational change related to program deliverables.
Establish program communications plan for the organization that brings together stakeholders in the business objective and connects project output to program outcomes to business objective.
Plan and setup projects based on IT PMO processes and standards.
Actively communicate with project managers to clarify interdependencies and accumulative benefit across projects, guide and steer project managers to achieve program outcomes.
Lead and mentor project managers and teams.
Apply IT PMO standards to monitor daily program activities, reporting and analytics and work views across projects.
Govern the program execution based on clear accountability structure across the organization and manage risk to realize benefits.
Document the program, including adherence to organizational standards and alignment with business objective.
Prepare and present progress and budget reports to program sponsor.
Assist project managers and teams when needed to accomplish program outcomes.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
o Completes all required learning relevant to the role
o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Bachelors degree in business, technology or related field or an equivalent combination of experience, education and training
5+ years managing large, complex projects or programs
Knowledgeable in program management methodologies, performance evaluation and change management principles
Experience compiling and following strict budgets
Demonstrated ability to communicate the big picture or vision to everyone consistently
Demonstrated ability to negotiate and resolve challenges
Ability to create roadmap of outcomes across projects, set realistic goals and timelines
Demonstrated ability to work with multiple stakeholders and navigate diverse perspectives
Ability to foster work culture and relationships among project teams to sustain program outcomes over the long-term
5+ years leading enterprise programs to achieve business outcomes that are differentiating in the marketplace
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.