The Sr Unified Communication Engineer is responsible for providing technical support and leadership for the installation, maintenance and configuration of telecommunication and Unified Communications and collaboration technologies and solutions used throughout Fairview. This includes collaboration, telephony, voice mail, faxing, video, video recording, audio recording, audio conferencing, contact center platforms and customer contact management technologies and systems and healthcare specific communication technologies. Oversee the design and execution of upgrades and maintenance activities on assigned platforms. Resolve escalated service or problem issues with other team members.
Provide leadership and technical expertise for team that troubleshoots and manages resolution of operational problems for assigned software or hardware technologies in the Unified Communications and telecommunications areas.
Document requirements for test plans and customer acceptance. Oversee as well as build, configure, and/or upgrade new or existing system components to meet functional requirements
Ensures appropriate and timely escalation of issues and problems to other team members and external vendors as necessary, ensuring prompt and accurate resolution and appropriate visibility.
Leads the design, installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards. Monitors the post-installation verification to ensure business needs are met.
Monitors and manages the health of solutions and services by utilizing available tools and following reporting guidelines.
Maintains system documentation and contributes to the departmental documentation repository and maintains intranet documentation for accuracy and completeness.
Serves on a team on-call rotation schedule to address emergency production issues.
Participates in technology roadmap discussions and planning.
Assists junior staff while they perform diagnoses and fixes basic system problems.
Maintains up-to-date awareness of industry developments and best practices in area of specialization. Assists with research and development of new products or services.
Associate (2 year) or equivalent experience with focus in VoIP, Networking and Contact Center Engineering
5 - 7 years of relevant telecommunications experience
Strong problem solving and analytical skills
Excellent communication skills, both verbally and in writing with sensitivity to the audience and content of discussion.
Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications
Solid knowledge and understanding of infrastructure technologies such as network, VoIP, telephony and integration standards.
Solid knowledge and experience with contact center applications and tools.
Solid knowledge and experience with collaboration solutions; video, conferencing, recording, and faxing.
Ability to communicate effectively with all levels of the organization and within department to ensure quality solutions are delivered
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.