Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Work Hours/Shift: Monday-Friday 8am-5pm
You Will Be Responsible For:
Serves as liaison between the insurance company, the patient and the physician and accurately communicates insurance benefits/requirements to patients
Responds to non-clinical questions for patients and routes all other calls correctly.
Provides individualized support and guidance for patients and maintains timely responsiveness to patient inquiries, questions and concerns.
Prepares patient charts prior to visit. Updates patient status in electronic tracking program
Contacts insurance company to obtain referral number or pre-certification/authorization as needed per procedure and files referrals, authorizations and clearances appropriately
What You Will Need:
High School graduate or equivalent is required.
Knowledge of health care field and medical terminology preferred.
Experience with computers required.
Must be willing to float to other AdventHealth Medical Group practices, within reason, when patient load, vacation schedules, etc. make it necessary.
Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
The Patient Advocate is responsible for assisting patients in meeting their insurance requirements, scheduling and expediting necessary appointments, and discussing any questions, complaints, comments or suggestions with patients and their families. Advocates for patients in resolution of concerns and works with staff to resolve concerns and improve services.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.