Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
Serves as the major tertiary facility for much of the Southeast, the Carribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hosptials in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpaitents each year
Work Hours/Shift: Part Time, Days
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Provides a consistently high level of service and satisfaction to patients and guests focusing on the ADVENTHEALTH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
Participates in departmental performance improvement initiatives.
Maintains up-to-date and thorough knowledge of the Main Hospital, Children’s Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and ADVENTHEALTH, and associated phone numbers.
What You Will Need:
Prior customer service experience
Ability to understand guestsâ™ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guestsâ™ needs
Basic computer, typing, and fax machine knowledge
Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
High school diploma/GED or equivalent education
Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean
Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional
Dependable, self- motivated and adaptable to varying work environments
Formal education in social sciences and/or healthcare
Customer service management experience
Under general supervision, the Administrative Receptionist (known as the âœAdventure Guide Captainâ at Childrenâ™s Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.