The Senior Business Process Analyst specializes in leading change to organizations through the analysis, design and implementation of the business processes that keep organizations running and the management of changes to those processes. Identify the current state of processes, understand what is working and what could be improved, document models of the processes and facilitate stakeholder groups to consensus regarding new business process designs.
This specific position will be the business process owner for Configuration Management.
Lead the identification of impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities.
Assess the impact of business process changes within people, systems, operations and management, and advocate new business capabilities to ensure performance improvement. Use business process modeling, analysis and design tools, and business process management automation technologies.
Utilize workflow and domain modeling to understand the organization and its operations. Improve the processes through technology. Solid foundation in process management.
Draws inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. A Business Process Analyst typically has the ability to structure a large amount of information within a process framework.
Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents.
Lead process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance. Create dashboards/scorecards on the process effectiveness and identify areas of improvement
Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.
Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologie
Bachelors degree or Associate degree with at least 3 years of related work experience
5-7 years experience as a Business Analyst, on large and complex projects
Excellent skills in Process Mapping and Business Process Reengineering
Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
Experience facilitating workshops and focus groups
Excellent business/client engagement skills
Highly skilled in developing business requirements
High level of competence with MS Office and MS Visio
Excellent communication skills, both written and verbal
High attention to detail and be able to establish effective working relationships with clients and business representatives
Experience with the ServiceNow or other ITSM platform
Experience with developing, maintaining, reporting, and championing formal Configuration Management processes
Information Technology Infrastructure Library (ITIL) certified (v3 or v4)
Experience within the Healthcare Industry
Experience with Asset Management
Experience with Incident, Knowledge, Change & Problem Management
International Institute of Business Analysis (IIBA) certified
Additional Information Technology Infrastructure Library (ITIL) certifications, particularly ITIL Practitioner Configuration Management or ITIL Intermediate Service Transition
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.