This position is responsible for all aspects of Intermountain Healthcare's regional outreach services in markets outside of Utah. Leads effective coordination with system strategies, resources, and regional outreach teams. Leads regional outreach and growth opportunities for Intermountain Healthcare, specifically as it pertains to attracting and retaining patients from new and developing markets. This position also coordinates with the Teleservices efforts to strengthen and enhance relationships between facilities and providers. Ensures that policies, procedures, activities, and strategies are consistent with and coordinated with those of Intermountain Healthcare.
This is a system-wide leadership role, providing strategic direction and operational oversight for a regional outreach effort to positively impact external customer relationships. This position reports to the Executive Director of Network Development and Outreach Services.
Promotes the mission, vision and values of Intermountain Healthcare. Identifies and supports community outreach and marketing that may enhance development of new business opportunities outside of our current region. Participates in the development of health care services, specific promotions, advertising, marketing and communications, as applicable. Understands the needs of outreach partners and finds Intermountain solutions that provide value to both entities. Collaborates with communications teams on promotional materials that will help market services to regions outside of our current service areas. Develops marketing strategies for services, and trains regional outreach teams on those strategies. Effectively coordinates system outreach efforts with regional outreach teams to create a seamless outreach approach across all of Intermountain. Responsible for developing, implementing, monitoring, and evaluating the quality of services provided by regional outreach processes including quality, service, access, and customer satisfaction. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in an effective manner.
Partners and works closely with C-Suite executives (e.g., hospital administrators, clinical program triad leadership teams, system level service line leadership teams) to develop and execute their growth initiatives. May manage a small staff focused on regional referral trends, referring physician feedback, contracting, and coordinated outreach master plans.
We anticipate this role will work remotely (within the states where Intermountain maintains employment registration) and will require monthly attendance to in-person meetings in downtown Salt Lake City. The role, by nature, will also require travel to other states in the Intermountain West.
Bachelor's degree, plus five years of management experience in a hospital or healthcare environment, or five years of experience in program development, sales, and marketing - or - Master's degree from an accredited institution. Education is verified. - and - Excellent analytical and problem solving skills and attention to detail - and - Demonstrated expertise in project planning and leading teams - and - Demonstrated experience in process improvement - and - Strong interpersonal and effective communication skills, both verbal and written - and - Ability to facilitate interdisciplinary teams and to develop effective relationship with individuals from a variety of backgrounds - and - Ability to work independently - and - Excellent organizational skills, including the ability to prioritize tasks
Experience building and implementing hospital concierge services - and - Experience in leading change and working broadly throughout a healthcare organization with administration, hospital and medical staff - and - Project Management experience in a hospital or healthcare setting - and - Experience in an integrated healthcare delivery system - and - Experience in sales - and - Experience in marketing and brand enhancement - and - Experience in strategic planning - and - Experience in outreach service development and delivery
Internal Number: R19999
About Intermountain Healthcare
Intermountain Healthcare is a Utah-based, not-for-profit system of 24 hospitals (includes "virtual" hospital), a Medical Group with more than 2,400 physicians and advanced practice clinicians at about 160 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.