Processes termination manual check processing per California law, which requires terming employee (90% of terms give notice) to receive final check on last day worked. On-time communication with eight Human Resource departments and employees manager for final hours worked on last day.
Provides prompt and excellent customer service by answering in-coming phone calls from the payroll call center. Follows up to all requests (voice mail, email) in compliance with department procedures to assure employee problems are handled appropriately and timely, as are other requests for information from departments and third party sources. Fosters strong customer service relationships
Problem solving; Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Issues stop payments, direct deposit, and reversals of payroll checks. Tracks and retains necessary documentation as appropriate.
Audits direct deposit reports, tax reports, and deduction report timely and accurately.
Accuracy/integrity: is accurate in all activities, makes this a priority in all transactions; works in integrity and confidentiality at all times.
Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit situation; able to deal with frequent change, delays, or unexpected events.
Customer Service/interpersonal skills; Manages difficult or emotional customer situations; strives to continuously build knowledge and skills, focuses on solving conflict, not blaming, maintain confidentiality, remains open to others ideas and tries new things.
Oral and written communication; speaks and writes clearly; listens and gets clarification; responds well to questions; able to read and interpret written information; present numerical data effectively; participates in meetings.
Quality and quantity; Demonstrates accuracy and thoroughness, monitor own work to ensure quality; meets productive standards; completes work in a timely manner, works quickly and efficiently.
Initiative; volunteers readily; asks for and offers help when needed; is action oriented and enjoys working hard.
Achievement of productivity and quality standards as established by management.
Take responsibility for various projects as assigned by management; and perform any additional/miscellaneous duties (not inclusive of job description) as requested by the management team within the scope of knowledge/ability.