Responsible for developing, directing and improving learning operations and team members. Ensures that end users receive the needed learning in the use of software applications and other forms of technology within the workplace. Responsible for identifying areas where additional learning may be beneficial due to technological advancements or software application changes. Ensures alignment of technical learning with business goals. Provides leadership of administrative functions as it relates to curriculum/learning/development. Supports department budget planning and management.
ESSENTIAL FUNCTIONS OF THE ROLE:
Project Management: Coordinates and assigns projects to team members. Monitors deliverables for alignment with standards. Ensures that deadlines are met.
Resource and Performance Management: Maintains proper staffing levels, allocates resources, manages payroll, provides ongoing feedback. Develops and executes staff development plans and evaluates individual performance. Conducts personnel actions such as promotions, transfers and other status changes. Effectively manages a geographically dispersed team, traveling regionally, as appropriate to support team objectives. Some recurring overnight travel will be required. Acts as a catalyst to resolve project and program issues and conflicts encountered by team members.
Effectively coordinates and administers department personnel policies and procedures.
Budget Planning and Management: Assists management with information for management of departmental capital and operational budget in accordance with strategic plans and run-the-business needs.
Promote Technical/Process Standards: Understands requirements and designs of technical and process standards. Promotes consistent adoption of new technical and process standards within the Technology Learning Services department. Reviews learning artifacts to ensure standards are being maintained in their development.
Participates, as assigned, in Epic governance committees representing the Technology Learning Services department. Supports future vision of system capabilities and best practices as related to the needs of the business.
Team Collaboration: Functions as a liaison between the Technology Learning Services department, operations, informatics, revenue cycle and workflow teams ensuring delivery of outstanding client services. Serves as a member of project teams concerning all Epic and technical applications to ensure that all these applications have proper learning curriculum and resources in place.
Establishes a climate that supports teamwork and collaboration that enhances personal and departmental performance.
Develop, update and maintain role-based learning tracks to ensure the efficient delivery of curriculum. Build learning plans for new functionality, as required. Manages the maintenance and rebuild of learning environments.
Project management - Skilled project manager with ability to articulate business needs, develop detailed specifications and project plans in conjunction with team. Ensures that milestones are met and that end products meet customer needs/expectations.
Communication Skills - Effective at providing timely, concise, audience appropriate information orally and in writing; able to listen and understand escalations from team and escalate appropriately to senior leadership when necessary.
Problem solving - Able to analyze problems comprehensively and apply critical thinking to derive a resolution; takes initiative to own an issue and tackle the issue till identification of root cause and resolution.
Teamwork and relationships with others - Strong collaboration and team-building skills with a track record of building strong, enduring relationships within a learning staff team.
Time management and quality delivery - Responsive to management and staff. Able to maximize time to produce comprehensive, polished deliverables and on target operational results.
Customer focus - Skilled and committed to meeting expectations of internal and external customers; able to address the immediate problems and pain points of customers effectively.
Performance management - Experienced at translating organizational direction into specific team and individual contributor job expectations; managing performance through effective monitoring, coaching, and feedback; ability to establish and maintain a collaborative, high performance environment by capitalizing on employee talents, experience, interests, and diversity.
Resource management - Experienced at influencing results through appropriate staffing, budget management, removal of performance barriers, and maximizing available resources for a small team. Ability to manager outside contractors due to large implementations.
Technical knowledge around Epic, voice activation software, Excel, Power Point, Word, LMS and authoring systems.
Strategic Thinking - Ability to work with high level organizational strategic groups in order to help plan and optimize teams in order to enhance and operationalize the organizations strategic initiatives and goals.
BENEFITS - Our competitive benefits package includes the following:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT): Credentialed in at least one Epic application within 12 months after hire as needed.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!