We are seeking a Manager, Patient Relations to help manage our Patient Representative staff. This is an excellent opportunity for an up and coming leader!
Patient Representatives listen objectively, upholding patients rights with a concentration on effective grievance processing, risk mitigation and conflict mediation.
As the Manager, Patient Relations, you will:
Help personalize and humanize the hospital experience by serving as a liaison between patients (pediatric and adult), families, and staff.
Coordinate with interdisciplinary teams across the MSK continuum regarding the coordination and navigation of patients that meet complex high risk criteria.
Help provide patients with an effective grievance mechanism and act as a resource on patients rights and responsibilities.
Supervise assigned staff in accordance with the standards and practices of the Patient Relations Department, MSKCC's mission and regulatory agencies.
A Bachelor's degree in Health Advocacy or related field preferred, including a minimum of 4 years relevant experience and extensive negotiation/confliction resolution/mediation experience (MSW or RN welcomed).
In lieu of a bachelors degree, applicants with 8 years of job-related work experience can be considered.
Broad based knowledge of health care systems, regulatory policies, risk mitigation, and understanding of human behavior a plus.
Knowledge of Federal & State regulations impacting patients rights.
Excellent judgment and analytical thinking.
Strong communication and organizations skills.
Excellent management/supervisory skills are essential.
Spanish fluency a strong plus.
Advanced knowledge of related standards of JCAHO, NYSDOH, and HCFA.#
Internal Number: 2021-49820
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.