Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping and receiving of hospital merchandise. Able to maintain good inventory management processes; meeting supply needs with prompt delivery, assuring accuracy of issues and insures the good working order and availability of equipment.
Duties and Responsibilities:
In accordance with established policies and procedures, Level 1I staff are required to:
Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures
Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies
Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas
Check expiration dates on supplies on a regular basis and document and discard expired products
Accept and sign for deliveries from distributors as necessary
Inspect shipments, enter Goods Receipts into SAP, filing packing slips
Report identified shipment discrepancies to SC onsite management
Prepare and ship out Vendor Returns, rotation of stock in all areas
Move and stock supplies to appropriate shelfing locations once receiving is complete
Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers. Deliver non-supply items when specified (e.g. medical gas, linen) in a timely manner
Participate and perform mid-year and year-end inventory counts
Ensure all STAT orders are completed according to specified service level agreement
Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions
Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility
Proactively provide recommendations on operational efficiency improvements to Supply Chain management
Act as a mentor/precept to all Level 1 Supply Chain Associates; act as back-up Team Lead if necessary
Demonstrate excellent customer service in all areas when interacting with our customers. Including the nursing floors and OR environment (physicians, surgery techs/nurses, Cath Lab techs/nurses or other specialty area techs/nurses) to address supply-related questions; as necessary
Deliver, manage and coordinate supplies/other products to off-site clinics and/or facilities as needed
Manage inventory; assist in preparations and perform annual inventory. Oversee consignment inventory and processes.
Proactively collaborate with other Supply Chain stakeholders to adjust par levels and address slow moving items based on supply usage
Troubleshoot supply shortage issues and articulate known impact
Effective use of the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, run reports in SAP to close out daily transactions
SME (Subject Matter Expert) for the TIMS module; including receiving and documenting.
Able to pull EPIC Reports and use as a tool and/or pull reports from Pyxis and analyze data to provide appropriate recommendations.
Participate in PERT, OR EDIT, and VAT discussions as needed (as assigned)
Vendor Management - access and utilize Vendormate (as assigned)
Work with customers to help reconcile invoices as needed
Able to work and complete all assigned tasks with minimal supervision from Team Lead and/or Manager
General ability and willingness to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management. Are required to be cross- trained and perform, when needed, in other Supply Chain related responsibilities.
Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, to work with professional manner in responding to customers' needs and ability to work in a computerized environment.
Strongly prefer experience in a fast- paced, customer service environment.
Some college level coursework preferred, but not required
Level 2: Two years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line.
Degrees, Licensure, and/or Certification
Valid Driver's License - may be required
Knowledge, Skills, and Abilities
Level 2: In addition to those above, must have: Experience using an ERP system. Competency in inventory management.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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