MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers’ needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.
The IS Training Specialist provides the technical training expertise on the team to troubleshoot complex system issues towards resolution. They are responsible for advising and developing course curriculum as well as providing direction for creation and storage of supporting training materials. They work closely with the other Trainers, Application team members, and technical counterparts to ensure training build and supporting materials are always readily accessible and operational in our training environments. As an intermediary between the Sr. IS Trainer and the Lead IS Trainer, they work closely with leaders, subject matter experts, and team members on all aspects of the EMR program to assure project deadlines are met and that all training reflects operational workflows, policies and procedures. As functional experts they spearhead training testing validation sessions for potential application build modifications, upgrades, or additional implementation of new technology.
Essential Functions and Responsibilities of the Job
Provide expertise in identification of KPIs and its technical extraction from systems.
Support the training team and acts as a point of escalation related to technical issues and questions.
Participate in assigned integration work groups to provide workflow observations and recommendations.
Mentor new IS Training team members to achieve maximum technical competencies and overall MemorialCare training process awareness.
Assist in the development and maintenance of education tool.
Determine approaches and appropriate training methodologies for new functionally/workflows based on predetermined learning needs and objectives.
Develop instructor-led training and web-based training curriculum.
Conduct training programs for end users.
Assist in the personalization of systems.
Maintain expertise and competence in the assigned software applications.
Maintain appropriate instructor manuals, training materials, and job aids.
Develop and implement Train the Trainer programs.
Essential Job Outcomes
Provides expertise in identification of Key Performance Indicators (KPIs) and its technical extraction from systems (e.g. ServiceNow, LMS).
Supports the training team in troubleshooting classroom tools, scheduling, and acts as a point of escalation related to technical issues and questions.
Identifies new opportunities for process and system improvements.
Participates in resource planning including allocation and prioritization of workload.
Partners closely with Epic Application implementation and support teams to understand system changes which impact end users and provides feedback for improvements and innovations from experiences with end users. Participates in assigned integration work groups to provide workflow observations and recommendations, offering Training specific considerations.
Teaches and mentors new IS Training team members to achieve maximum technical competencies and overall MemorialCare training process awareness.
Assists in the development and maintenance of education tools relating to system updates and various MemorialCare initiatives.
Assists in developing, modifying, and validating training curriculum, content, materials, and environments to meet the needs of MemorialCare’s end users.
Determines approaches and appropriate training methodologies for new functionally/workflows based on predetermined learning needs and objectives.
Develops and maintains content for use in instructor-led training (ILT) and web-based training (WBT) curriculum.
Enhances trainer skills, knowledge transfer and classroom facilitation skills. Mentors trainers to improve knowledge and skills and lead their work. Directs structured learning experiences for classroom or eLearning modules. Creates monitored simulations and problem-solving scenarios for effective learning.
Develops and implements Train the Trainer programs for other Learning and Development roles, super users, preceptors and support services’ caregivers. Serves as a mentor to others.
Acts as a point of contact for department supervisors and end users as practices and workflow constraints are identified and related to system content and automation.
Works closely with other developers and trainers in supporting the customer service development needs for all end user training.
Initiates, facilitates, and leads meetings with end-user and internal staff members.
Conducts training programs for end users and assists them in the personalization of systems through the development tools, templates, and settings.
Maintains expertise and competence in the proper operation and optimal use of assigned software applications including potential Epic modules.
Applies contemporary learning best practices to design, develop and maintain appropriate instructor manuals, training materials, job aids and documentation procedures using standardized tools and templates.