Patient Advocate AdventHealth Orlando Breast Surgery
Location Address:661 E Altamonte Drive, Suite 231; Altamonte Springs, FL 32701
Top Reasons To Work At AdventHealth Medical Group
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Full Time Days Mon.-Thurs.8am-5pm; Fri 8am-12pm
You Will Be Responsible For:
Serves as liaison between the insurance company, the patient and the physician and accurately communicates insurance benefits/requirements to patients
Responds to non-clinical questions for patients and routes all other calls correctly.
Provides individualized support and guidance for patients and maintains timely responsiveness to patient inquiries, questions and concerns.
Prepares patient charts prior to visit. Updates patient status in electronic tracking program
Contacts insurance company to obtain referral number or pre-certification/authorization as needed per procedure and files referrals, authorizations and clearances appropriately
What You Will Need:
High School graduate or equivalent is required.
Knowledge of health care field and medical terminology preferred.
Experience with computers required.
Must be willing to float to other AdventHealth Medical Group practices, within reason, when patient load, vacation schedules, etc. make it necessary.
Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
The Patient Advocate is responsible for assisting patients in meeting their insurance requirements, scheduling and expediting necessary appointments, and discussing any questions, complaints, comments or suggestions with patients and their families. Advocates for patients in resolution of concerns and works with staff to resolve concerns and improve services.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.