Run & label ethernet & fiber cables from to connect equipment.
Rack and un-rack all equipment in the Data Center.
Perform hardware repairs/upgrades to equipment in the Data Center as needed.
Prepare for Asset Recovery & clean all data off of decommissioned equipment to ensure confidentiality. Inspect all equipment and ensure appropriate erasure.
Perform scheduled tasks following procedures and using knowledge and judgement.
Create/update documentation and procedures to maintain accuracy.
Document Data Center equipment and rack elevations.
Perform physical inspections of all equipment Data Center and Network Room. Take appropriate action to correct any identified issues.
Manage and maintain supplies for installing new equipment.
Incident & Event Management (30%)
Create incidents including appropriate information.
Follow incident management standards and processes including timely resolution and documentation.
Assign incidents to appropriate resources and ensure teams are engaged within the times required by the service and operating level agreements.
Escalate incidents as needed to ensure resolution.
Monitor environments for system failures or abnormal conditions and take appropriate action in a timely manner.
Diagnose alarms and take action to resolve them or escalate to appropriate teams.
Have knowledge of operational activities and processes within the Data Center and able to articulate them and their status.
Facilitate gathering of technical teams to support event resolution.
Maintain accurate information and data regarding events within appropriate tools.
Actively communicate event activities and status to appropriate personnel.
Take supporting role for major service impacting events including backup on-call.
Application & Environment Management (25%)
Work in Data Center Expert to monitor, manage and apply firmware update of IT environmental equipment such as PDU, UPS, AC and video devices.
Configure and add devices in Data Center Expert.
Work in DS View to discover new KVM switches and systems added to new and existing KVM switches.
Maintain authority for appropriate personnel to devices in DS View.
Add/update/remove all equipment configuration in SolarWinds.
Working knowledge of Service Desk, Generator, UPS, PDU & fire alarm systems.
Assist in downtime activities including activities within BigFix.
Analysis (10%) – Assists with these activities
Review reports from monitoring tools to ensure systems are being monitored appropriately.
Evaluate configurations & settings in supported applications and set/correct them according to standards.
Review health & capacity reports to ensure system performance is within guidelines within the upcoming reporting period.
Predictive analysis of environment using available tools to reduce service impacting conditions.
Review Data Center Infrastructure Manager for capacity support and operational health and initiate corrective action for failures & risks.
KNOWLEDGE AND SKILLS REQUIRED:
Demonstrate a high level of knowledge and understanding of the Data Center Operations team and the Technical Services department, including the technology, processes, and business practices related to the area represented in order to perform job responsibilities and meet customer needs.
Actively communicate relevant information in a timely manner.
Ability to balance team and individual responsibilities along with person and professional demands.
Proficiency in written and oral communication skills.
Develop documentation for new processes and procedures.
Working knowledge of Microsoft Office suite.
Knowledge of Microsoft operating systems.
KNOWLEDGE AND SKILLS PREFERRED:
Knowledge of Linux operating systems.
Analytical skills to determine incident & event root cause.
EDUCATION AND EXPERIENCE REQUIRED:
College degree in Computer Science, Information Systems or 5 years of relevant experience.
Minimum of 4-6 years of experience in Enterprise Data Center Operations, Enterprise Systems Administrations or equivalent is required.
Good understanding of Infrastructure Monitoring tools, concepts and processes.
Good understanding of operating systems and concepts.
Proven experience with troubleshooting initial, elevated and critical level support incidents.
Data center cabling and power concepts & technologies.
EDUCATION AND EXPERIENCE PREFERRED:
Good understanding of networking concepts & technologies including LAN/WAN technologies, network equipment, protocols & other communication systems.
Experience leading problem analysis and resolution
Experience with SolarWinds monitoring tools.
Experience with APC StruxureWare Data Center Expert and Data Center Operation.
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
A+ certification. Extensive and proven experience may be substituted for certification where appropriate.
Server+ certification. Extensive and proven experience may be substituted for certification where appropriate.
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Industry recognized certifications in IT Systems Administration such as Server, Network & ITIL are preferred.
Under general direction, monitors and supports systems in a 24/7 distributed enterprise client/server data center operations environment utilizing multiple technologies. Guides team in implementing approved changes and projects within the data center, enforcing data center operational standards and processes as well as maintaining daily operating records and required documentation. Identifies problem sources related to data center operations and effectively communicates with technical support staff to explain and assist with resolving incidents. Guides in initial, elevated, and critical level support for incident resolution and event management. Assists with capacity planning research & analysis. Backup on-call support for service impacting events.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.