Practice Enhancement Coordinator - PHSO | AdventHealth Corporate
Location Address: 9439 Forest City Cove, Altamonte Springs, FL 32714
Top Reasons to Work at AdventHealth Corporate
Day 1 Health Insurance Coverage
Career growth and advancement potential
Full-Time, Monday – Friday
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s service standards.
Observes, evaluates, reports and educates practice staff regarding systems and processes, including but not limited to: patient flow and experience, provider and staff experience. Implements best practices of population health performance processes and human and technological resource utilization.
Responsible for deploying quality initiatives and evaluating opportunities for process improvement within providers practices. Serves as a quality liaison between operational team and Medical Directors to maximize practice performance.
Visits physician practices to assess and assist in process improvement opportunities within office workflow and physician and staff education.
Works closely with the AHPN-CF and IHS Leadership in deploying and operating plans for the initiatives identified by the physician governance and the population health leadership.
Understands the AHPN-CF quality and utilization measures and assess and educates other providers in the network on best practices of other top performing thresholds.
Responsible for identifying potential open care gaps and capturing necessary data to satisfy these measures.
Outreach to engage consumers using motivational interviewing and schedules wellness and care pathway visits.
Assists in chart prep and review for accurate documentation of burden of illness and identify opportunities to improve medical care for quality measure success.
Develops routine schedule of in-office visits to address quality and utilization opportunities in addition to auditing practice follow through of Service Delivery Expectations.
What You Will Need:
Education and Experience Required:
High School Diploma or GED
Knowledge and Skills Required:
Strong organizational skills, self-directed, and ability to manage multiple priorities/projects
Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of leadership, physicians, and staff
Proficiency in Microsoft Office Suite
Excellent communication, interpersonal skills and ability to lead, facilitate, consult, research and educate
Ability to learn AHPN-CF population health management tool(s) to improve success and identify quality and utilization opportunities to drive network performance
Ability to manage and work with a diverse group of individuals, while striving for excellence
Ability to accept responsibility for actions and results, with a drive to achieve and outperform, while continuously looking for improvements
Problem solving skills with the ability to think creatively
Ability to be a change agent who positively influences others to gain acceptance for important System and clinical programs and processes
Knowledge of clinical operations; safety, regulations, processes, finance.
Strong skills in quickly developing relationships with the ability to influence and change behaviors through evidence-based practices.
Analytical thinking and highly skilled in working with data and technology.
Ability to thrive in the excitement and past paced environment of a rapidly growing organization.
The AdventHealth Population Health Practice Enhancement Coordinator is responsible for deploying quality initiatives and evaluating opportunities for process improvement within providers practices. This includes but is not limited to, consumer outreach and assisting in scheduling for appointments with the AdventHealth Physician Network – Central Florida (AHPN-CF) providers, navigating different electronic medical records to assist in closing care gaps, prepping charts for accurate documentation of burden of illness, and visiting physician practices to assess and assist in process improvement opportunities within office workflow and physician and staff education. The Coordinator works closely with the AHPN-CF and IHS Leadership in deploying and operating plans for the initiatives identified by the physician governance and the population health leadership. The Coordinator will execute on strategic initiatives related to quality, access, and accurate documentation of burden of illness to achieve the stated growth plans for AHPN-CF. Collaborates with various departments across AdventHealth to collect feedback and support. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.