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Position Summary: As a member of the Client Services team, the Senior Analyst serves as a key IT resource for facility implementation, optimization, and solutions/support. The Senior Analyst works under the guidance of the Manager, Client Services to perform their duties. Primary responsibilities include assisting organizations with IT activities, second level support to resolve incidents, and participation in new install, upgrade/SU, and/or new module/application testing and implementation. This individual works with other team members and our facilities to deliver training as needed, and to implement standardization, utilization, integration and optimization plans. The Senior Analyst is expected to serve as the single point of accountability for a few complex projects at any given point in time. The Senior Analyst is expected to spend time within our facilities and critical areas to maintain a firm understanding of operations to ensure development of and solutions implemented solve the core ask/issue. Travel will be as necessary to support various departmental initiatives. To be successful within our department analysts should have a passion for innovation and revolutionizing healthcare. Embracing change and being comfortable challenging and suggesting process improvements to all levels of leadership is critical to any member of our organization. We stand behind our commitment to outstanding customer service and expect our contributors to set the new industry standard of excellence.
Minimum Requirements: Epic Proficiency with Certification level scores within first 3 months in role Microsoft Office Proficiency Professional experience in the information services and/or health care industries Epic Application Certification/Accreditation/Proficiency preferred
Education/Licenses/Certifications: BA/BS in computer science/information technology, healthcare administration, or related field. Applicable experience may be considered in lieu of degree.
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.