Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? The Health & Technology Innovation Center at ChristianaCare is looking for an experienced UX/UI Analyst to join their award-winning team of designers, developers, and user experience experts. The UX/UI Analyst will focus on understanding the users' needs, implementing human-centered design best practices, ensuring adherence to accessibility guidelines, and providing positive experiences that our users value. Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.
Principle Duties and Responsibilities
Lead and coordinate customer initiatives, manage project timelines, and develop business strategies
Conduct human-centered design research, develop test plans, and convert observations into actionable and meaningful insights
Support and facilitate design thinking activities, agile development methodologies, and discovery workshops
Maintain the Innovation Center's application portfolio, perform market research, and provide recommendations to improve usability and accessibility
Manage backlog enhancements, monitor deliverables, and assist with prototypes
Understand and document customer needs, requirements, and technical specifications
Provide first level support for the Innovation Center and act as the liaison between the team and IT Support Analysts
Represent the Innovation Center during tours, presentations, and other events
Work independently and collaboratively with key stakeholders and manage and communicate priorities and tasks
Performs assigned work and other related duties as required
Education and Experience Requirements
Bachelor's degree in Business Administration, Design, Human Factors, Entrepreneurship, or equivalent experience
3 - 5 years working in project management, agile development frameworks, and systems analysis
Experience with human-centered design, user experience best practices, and design thinking methodologies
Experience with creating test strategies, procedures, and facilitation
Excellent time management, communication, and organizational skills
Ability to manage and coordinate multiple competing priorities and projects
Experience in troubleshooting infrastructure, software, and customer challenges
Experience with Microsoft and Adobe applications
Aptitude for learning quickly and possess strong attention to detail
Excellent written and verbal communication skills
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.