Location Address:601 South Lake Destiny Road, Suite 400 Maitland, Florida 32751
• Full Time, Days
You Will Be Responsible For:
Oversees all aspects of OurLegacy's organ and tissue donation authorization programs in each of the hospitals within all Advent Health and non-AdventHealth hospitals in the following counties: Brevard, Flagler, Indian River, Lake, Okeechobee, Orange, Osceola, Seminole, Sumter and Volusia
Daily evaluates the family dynamics and donor designation status of each organ and tissue donation referral. Assures each case is accurately evaluated and managed by the on-call requesting staff.
Collaborates with the Managers of Clinical Operations and Hospital and Professional Relations to assure best requesting practices are implemented in all cases.
Collaborates with the donation advocates to assure a customized plan to provide comfort, support and timely information to the donor's next-of-kin is followed per next-of-kin's wishes.
Supports first person authorization and can navigate the process of facilitating donation even when next-of-kin does not support the donor's wishes.
Implements a training curriculum for new donation advocates and clinical staff; ensure consistency of practice among staff members; and identify organ and tissue donation authorizations that can serve as teaching opportunities to improve donation authorization rates.
Develops and implements authorization training programs/workshops for OPC and clinical donation associate staff with scenariobased skills practice. Assesses performance and provides feedback to increase skills
Monitors authorization performance rates and works OurLegacy leaders to lead performance improvement initiatives aimed at increasing authorization rates.
Evaluates how effectively each hospital complies with OurLegacy's policies and CMS' organ donation regulations regarding effective donation request practices.
Supports the Hospital and Professional Services department objectives by deploying family services staff to conduct education programs with physicians, nurses, social workers, pastoral care and other health care professionals about all aspects of donation authorization.
When donor activity or staff vacancies dictate, capable of performing all duties of the family services coordinator. Participates on the OurLegacy call schedule as needed to offer donor family care and donation approach activities.
Develops, modifies and monitors OurLegacy's definition and implementation of an effective request process. Leads case reviews of select donation discussions to evaluate and improve the effective request process
Acts as an advanced resource for family services and clinical staff on-site to review approach dynamics for the purpose of ensuring the best and most compassionate approach regarding donation options.
Develops professional relationships with hospital Pastoral Care, Social Work and other family care specialties regarding the donation referral and approach process. Responds to partner hospitals to assist in After-Action Reviews (AAR) for donation approach and authorization as needed
Participates in national conferences and training programs to keep abreast of best practice skills in obtaining donation authorization.
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:
Strong assessment and crisis intervention skills
Thorough knowledge of grief and bereavement dynamics
Advanced understanding of the legal and ethical framework of organ and tissue donation authorization
Mastery of the components of effective donation requesting and national best practices
Ability to build and mentor a cohesive team of expert donation requesters
Ability to develop and maintain trust-based relationships
Ability to anticipate potential changes in the national organ and tissue donation regulatory environment and position OurLegacy to adopt and comply with these changes in the time frames identified
Utilize the principles of quality assessment and performance improvement as it pertains to the donation authorization environment to create strategies to improve authorization rates
Extenive knowledge of utilizing and generating reports from the major organ and tissue procurement industry information technology platforms such as Statline and iTransplant
Knowledge of federal and state regulations and poligies to ensure compliance with national performance expectations and goals
Strong verbal and written communication skills
Strong organizational skills
Effective organ and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff
Ability to work in a matrix-management environment to achieve organizational goals
Proficiency with Microsoft Office
EDUCATION AND EXPERIENCE REQUIRED:
Bachelors 5+ years experience 2 years Leadership Experience
Bachelor's degree in Psychology, Social Work, Health Sciences, Counseling, or related field; OR 10 years of relevant experience
Five years experience in federal OPO
Two years of relevant experience in a field such as Organ Donation, Psychology, Social Work or Counseling
EDUCATION AND EXPERIENCE PREFERRED:
Master's degree in Psychology, Social Work, Health Sciences, Counseling or related field
Five years of experience working in a family services capacity at a Federally designated organ procurement organization
Five years of previous hospital experience in a trauma or critical care setting, or
Five years of experience with families making end-of-life decisions, or
Five years of pastoral or hospice care experience, or
Five years of bereavement counseling experience
GENERAL SUMMARY: OurLegacy is designated by the Centers for Medicare and Medicaid Services (CMS) as the only organ procurement organization (OPO) in east central Florida and is accredited by the American Association of Tissue Banks (AATB) as a tissue recovery agency. OurLegacy's scope of operations extends to each of the following hospitals within the AdventHealth's Hospital system: Altamonte, Apopka, Celebration, Daytona Beach, Deland, East Orlando, Fish Memorial, Kissimmee, New Smyrna Beach, Orlando, Palm Coast, Waterman and Winter Park. Additionally, CMS has designated OurLegacy to provide organ and tissue donation services to all nonAdventHealth acute care and critical access hospitals and free-standing emergency rooms in the following counties; Brevard, Flagler, Indian River, Lake, Okeechobee, Orange, Osceola, Seminole, Sumter, and Volusia. The Manager Family Services leads OurLegacy's donor family care program.
The Manager Family Services must use his/her existing knowledge of organ and tissue donation processes; crisis intervention, grief counseling, relationship building, negotiation, death and dying, and spiritual care to ensure that all donor families receive the support needed so donation can be facilitated in all cases. The Manager Family Services must have mastery of OurLegacy policies; State of Florida laws; and federal laws, regulations, policies and standards governing organ and tissue donation and ensure OurLegacy's compliance with same. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The Manager Family Services has 24 hour/7 day accountability for, and has oversight of, all donation authorization conversations in all hospitals in the OurLegacy donation service area regardless of the job description of the requester. The Manager Family Services will work daily with the Manger of Clinical Operations to determine the appropriate person and manner to conduct each donation authorization. When there a gaps in call coverage the Manager Family Services will performs duties as needed. The Manager Family Services develops, manages and leads staff and processes that are dedicated to compassionate donor family care, which includes pre and post authorization care of the donors and families. The Manager Family Services also contributes to OurLegacy staff care, including but not be limited to, staff self-care and other programs designed to help staff excel in a stressful environment.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.