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Job Summary:

The Patient Experience (PE) Data Analyst will serve as the subject matter expert for patient experience data analytics (both qualitative and quantitative) across the Mary Washington Healthcare system. This includes working with leadership in the overall design and development of PE analytical strategies, tools, models, and dashboards; as well as providing recommendations and actionable insights derived from the data analysis.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Essential Functions & Responsibilities:

• Designs, develops, manages, maintains, and analyzes patient experience measurement data, data systems, dashboards, and tools in collaboration with leadership.
• Develops, implements, and maintains PE analytical models, tools, reports, and dashboards. This includes maintenance of data to support PE analytics and ensure accuracy and consistency of key data sets, reports, and metrics to the organization. Performs regular audits to ensure data integrity.
• Develops, implements, and maintains tools or applications for accessing, interpreting, and analyzing data, providing value added analysis for actionable insights for informed decision making and performance improvement.
• Develops, tests, and deploys predictive models that identify trends, patterns, and areas of risk and opportunity that aid in projections and forecasting of PE data.
• Leads data analysis and discovery to identify trends and correlations to uncover insights. Recommends information that should be analyzed based on key performance indicators.
• Produces and delivers standard and customized PE reports and dashboard requests based on organizational need. Prepares regular and special reports regarding organizational performance. Engages end users to determine requirements for data, reports, and analyses.
• Conducts gap analyses on PE data quality, reports, and processes to foster data driven recommendations for solutions.
• Translates and communicates insights to key stakeholders through effective storytelling and data visualization including graphical displays, dashboards and presentations.
• Provides coaching and training on data retrieval, analysis and usage.
• Remains current on industry trends and Pay for Performance program requirements.
• Performs other duties as assigned.

Qualifications:

Required:

• Bachelor's degree in data engineering, statistics, business administration, data science, health administration, public health, or related field.
• Minimum of two years of data visualization experience - managing large data sets, using quantitative and qualitative analysis to draw meaningful and valid insights, surveying methodology.
• Experience querying data, data interpretation and report generation using modern analytics tools (i.e. Power BI, Qualtrics, etc.).
• Experience with translating and communicating insights to key stakeholders.
• Superior ability to conceptualize, implement, and evaluate data solutions as part performance improvement.
• Understanding of interdependencies between various systems and downstream impact.

About Mary Washington Healthcare

A Not-for-Profit Regional Healthcare System Dedicated to Excellence. From our humble beginnings in Fredericksburg, Virginia as an eight-room hospital to our modern not-for-profit regional system, Mary Washington Healthcare has seen enormous growth and development in the past 100 years. Today, we are made up of two hospitals and 28 healthcare facilities and wellness services. Community leaders volunteer on our Board of Trustees in order to guide the continued growth and direction of our health care system.

Connections working at Mary Washington Healthcare