Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL
Location Address: Work from home after training
Top Reasons To Work At AdventHealth Medical Group East FL
Great team of co-workers that feel like family
Work from home after training!
Full Time, Monday-Friday. Call Center hours, 7:00am-7:00pm.
You Will Be Responsible For:
Answering inbound phone calls to the Referral Center in a polite and professional manner
Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
Mailing new patient paperwork and referral information to patients
Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient
What You Will Need:
Call Center/Practice Telephonic Experience for In and Out bound calls
Minimum of a high school diploma or equivalent required.
One yearsâ™ experience as a lead role in a medical setting or other health care related role (Preferred).
Experience in various clinical areas inpatient or outpatient practices desirable (Preferred).
Associate Degree (Preferred).
One yearsâ™ experience as a MA-C or Licensed Nurse (Preferred).
The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.