Position Description: Associate Clinical Director, Duke Heart Network
Reports TO: Director, Duke Heat Network
Job Level: H2
Job Code: 5202
Job Code: 52 SCOPE OF RESPONSIBILITIES:
The Associate Clinical Director is responsible for supporting the mission and role of the Duke Heart Network (DHN) by working toward advancing the mission and priorities of the Duke Heart Center to:
Assist Duke affiliates in providing access to high-quality, evidence-based cardiovascular care in their communities
Oversee Duke Cardiovascular Affiliate Site Clinical Quality and Patient Safety
Serve as the central point of contact for Duke Heart Network affiliate physicians and staff
The Associate Clinical Director is responsible for assisting DHN affiliates in developing and/or enhancing clinical programs, including:
Providing individualized support to each affiliate site based on needs assessment, collaborative work plan and program development strategy
Facilitate access to Duke resources and intellectual property
Design, support and deliver cardiovascular education and training programs
Communicate evidence-based standards and facilitate compliance
Assist DHN affiliate sites with regulatory compliance and cardiovascular accreditation/ certification
The Associate Clinical Director is responsible for promoting and verifying optimum patient safety and clinical quality processes and outcomes, including:
Work with the Director and DHN affiliate program physicians and staff to monitor operations at DHN sites, recommending changes or adjustments to ensure an effective, efficient, and service-oriented operation with optimum clinical outcomes
Analyze cardiovascular registry data to identify strengths and opportunities for improvement and develop DHN affiliate site clinical quality performance reports
Routinely report affiliate site clinical business and operational performance to DHN team, ACMIO and The Duke Heart Center
Conduct targeted competency-based assessments of DHN affiliate site staff
In collaboration with Director/Sr. Director and ACMIO, the Associate Clinical Director, will participate in and conduct pre-affiliation baseline assessments in support of new business development, identifying strengths and opportunities for mutual collaboration
The Associate Clinical Director will function under the guidance of the Director/Sr. Director and Associate CMIO of the DHN in meetings with physicians and staff of DUHS and external organizations
Provide planning and operational support for the DHN including, developing, and executing action plans, establishing targets to ensure work is progressing as planned and taking action to ensure deadlines are met
Develop and execute baseline and targeted site assessments to identify strengths and opportunities for improvement
Assist DHN affiliate teams with mining, cleaning, collating data into dashboards to guide clinical quality oversight and operational excellence
Assist DHN affiliate clinical and operational leadership in the development of efficient and effective patient flow processes for new and existing clinical programs, including emergency transfers
Serve as the point of contact for up-to-date cardiovascular clinical standards, guidelines, evidence-based practice, and interpreting and summarizing publications (in collaboration with DHN team and Duke Heart Center experts as appropriate) for communication to appropriate site-based personnel
Manage and guide the facility design process, to assure efficient and effective clinical operations and optimum patient outcomes
Collaborate with Director/Sr. Director and Duke Cardiovascular Division Administrator as appropriate, to determine fiscal requirements of affiliated sites and assist with budgetary recommendations
Assist with a regulatory agency(s) and/or accreditation/certification preparedness
Provide consultative support and guidance in the development and implementation of DHN affiliate site quality oversight and reporting structure, assuring execution of plan and monitoring of results
Lead programmatic review processes, to include:
Morbidity and Mortality Conferences (MMC), case reviews, and cath conferences,
MMC and Case Review Reports
Immediate identification and communication of trends to Director and ACMIO
Support DHN affiliate site with cardiovascular registry participation: STS, AHA & ACC NCDR—including vendor selection and data submission
Develop community and staff education programs; responsibilities include but are not limited to:
Conducting an initial and ongoing assessment of staff education and training at assigned affiliate(s)
Complete competency assessments of affiliate staff as needed
Develop and deliver relevant educational content, utilizing Duke Heart Center experts for guidance as needed
Establish Continuing Medical and Staff education plan
Support CME/CE and site community educational events
Assist in the development and provision of affiliate educational events
Participate in DHN affiliate site strategic planning and cardiovascular service line and program performance reviews to share observations, discuss opportunities for new or enhanced clinical services
Participate in business development discussions to expand the referral markets for the Duke Heart Center
Ability to travel to affiliated sites (generally within a 4-hour drive or short flights on small planes, some regional/national overnight travel will also be required)
Make recommendations in support of and/or participate in DHN budget preparation
Perform other duties or tasks incidental to the work described herein as required and requested to meet the objectives of the DHN.
Supervisory Responsibility: None
Preferred Qualifications at this Level
This position requires a Bachelor's Degree (BSN) and state licensure in NC. A Master's in Nursing Science, or MPA, MHA, or MBA with health care concentration is strongly preferred.
Work requires a minimum of four years as a registered nurse in cardiovascular care. Minimum of two years of progressive supervisory or program management experience. Experience in hospital outreach a plus. Additional training in clinical informatics and/or clinical analyst skillset highly preferred
Associate Clinical Directors optimize services offered by the Duke Heart Network with complementary clinical experience and expertise in cardiovascular services, including transplant, cardiovascular procedural areas (cardiac catheterization laboratories, electrophysiology, structural heart, cardiovascular/cardiothoracic operating rooms), cardiovascular inpatient nursing care (e.g., cardiology or cardiovascular critical care, step-down, progressive care and telemetry units), and/or emergency or ambulatory outpatient services.
The successful candidate will possess the following:
Exhibits the highest ethical and moral standards that support the mission of DUHS and the Duke Heart Network, with emphasis placed on collaboration, problem-solving, and networking
Excellent verbal and written communication skills
Exhibits a high level of emotional intelligence
Clinical informatics skillset to assist with data gathering and reporting
Effective facilitation, consensus-building and consultative skills
Proven success in motivating and developing teams and building positive relationships
Demonstrated ability to utilize and analyze data to develop and support recommendations
Sensitivity for and understanding of clinical disciplines and issues
Exhibits understanding of principles of revenue cycle management
Ability to promote diversity in the workplace
Ability to manage several projects and processes simultaneously and effectively communicate progress toward goals
Computer literacy including- Word, PowerPoint, Publisher, Excel and Internet
Protocol development and implementation skills
Adult education principles
Comfort and effectiveness in utilizing and communicating via electronic formats and forums
Ability to travel to affiliated sites (generally within a 4-hour drive or short flights on small planes, some regional/national overnight travel will also be required).
Knowledge, Skills and Abilities:
An Associate Clinical Director must have the ability to respond appropriately in highly public environments, remote to the Duke campus, in high-pressure situations. A person with experience in DUHS or another academic-based health care delivery system is preferred.
This position will be reviewed annually based on performance against a set of goals and objectives developed in alignment with DUHS and functional strategies. The set of annual goals and objectives is to be developed and agreed upon.
Required Qualifications at this Level
Work requires a general business background generally equivalent to a bachelor's degree in a business-related field.
Work requires four years related business or administrative experience in hospital or group practice operations, management, planning, managed care contracting or project management.
A master's degree in Business Administration, Public Administration, Health Administration, or Public Policy may be substituted for two years experience.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Core competencies include: collaboration and team building skills, leadership skills, excellent planning and organizational skills, effective and efficient decision-making skills; and strong analysis and judgment skills.
Excellent written and oral communication skills, excellent interpersonal skills, demonstrated ability to be effective in a matrix management organization.
Distinguishing Characteristics of this Level
Job Code: 00005202 ASSOC ADMIN SR, MC BUS DEV/MKT Job Level: H2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.