SUMMARY: Reporting to the Supervisor of Operations Support, the Communications Technician is accountable for operating telecommunications systems and equipment and provide a wide range of support services for and within Valley Children's Healthcare. Responsibile for answering, screening, transferring incoming calls, monitoring hospital alarms, radios and emergency systems; completing daily documentation of call log sheets, One Stop Shop, and Code Assessments; routing phone calls from both internal and external customers, receiving One Stop Shop calls and dispatching and/or entering data into work order ticketing systems. This position enforces Valley Children's Healthcare policies, procedures, and protocols for the Communications department. Communications Technicians utilize hospital computers, equipment and systems.
REQUIREMENTS: A) a High School Diploma/GED; B) one year related experience; hospital or medical office experience preferred; C) multi-line telephone/communication equipment experience and possession of office related skills including a professional demeanor with good communication and a strong customer service background; and D) the ability to work variable days/hours as required, including holidays. Bilingual (English/Spanish) skills desirable.
POSITION DETAILS: Both par time and per diem available with varied hours. Varied shifts, Weekends and Holidays are required
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area.
Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Chil...dren’s neonatal and pediatric intensive care units achieve some of the lowest mortality rates in the country while treating some of the sickest kids.
In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.