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This position efficiently and effectively manages the daily processes and assures compliance with all policies, procedures and regulatory standards for the Reception, Insurance Verification and Scheduling departments. The Support Services Supervisor also performs the clerical, and support functions of an Imaging Access Representative, File Clerk/Archive Clerk, Insurance Verifier, and Scheduler as outlined in the Job Descriptions for those positions. The Support Services Supervisor assists the management and physicians in maintaining the highest degree of operational performance and customer satisfaction. Additionally, the Support Services Supervisor supports the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and demonstrates a commitment of quality service to our patients and their families, the community, the physicians, and our Associates.
Essential Functions & Responsibilities:
Performs leadership functions that support the goals of Medical Imaging of Fredericksburg (MIF, LLC) and the mission, vision, and values of Mary Washington Healthcare.
Oversees operations and manages the departmental resources to assure efficient and effective performance of services provided for area(s) overseen.
Assists management in developing, administering, and monitoring the departmental budget to ensure cost-effective operations within authorized budget allocations.
Completes all required annual competencies for assigned areas
Receptionist, File Room/Archive, Insurance Verification and Scheduling.
Organizes, prioritizes, and assigns tasks of support Associates based on customer needs and degree of urgency.
Monitors work flow to maximize productivity, efficiency, and customer satisfaction.
Maintains an organized and efficient reception area.
Monitors patient schedules, workflow, and activities of all Radiology sub-sections to assure a smooth and coordinated traffic flow.
Assures that patients, family members, and Associates are kept informed of activities and delays.
Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (15) minutes past their scheduled exam times.
Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care, efficiency, and procedural compliance.
Initiates Performance Improvement activities for Support Services utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement.
Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner.
Addresses customers' needs efficiently, effectively, and confidentially.
Answers telephones courteously, professionally, and by the third ring.
Screens and transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications.
Responds to all requests for assistance, or information efficiently, effectively, and confidentially.
Conducts subject research, evaluates, recommends, and implements new programs, services, technologies, and operational tools with the MIF, LLC Management Team and fellow supervisors.
Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of effective safety management program.
Maintains an adequate inventory of supplies and materials by reporting inventory depletion and restocking to ensure their continued availability and non-interruption of services.
Performs other related duties as assigned.
High school graduate required.
Associates degree in Business-related or healthcare field preferred.
Proficient in the use of Radiology or information management systems as required.
Ability to work with physicians, staff, and patients in a confidential and efficient manner.
Two (2) years of relevant experience as a Radiology Support Services Associate preferred.
Two to three (2-3) years relevant supervisory experience preferred.
Experience with computers and radiology systems relevant to the position required.
Experience with Microsoft Word, Power Point and Excel preferred.
Excellent verbal and written communication skills required.
Additional responsibilities for Supervisor, Support Services in MIF Corporate (Scheduling or Insurance Verification), added May, 2016
Monitors and assists with order facilitation requests.
Assists in the identification, analysis, and resolution of account issues related to the scheduling of appointments.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
A Not-for-Profit Regional Healthcare System Dedicated to Excellence. From our humble beginnings in Fredericksburg, Virginia as an eight-room hospital to our modern not-for-profit regional system, Mary Washington Healthcare has seen enormous growth and development in the past 100 years. Today, we are made up of two hospitals and 28 healthcare facilities and wellness services. Community leaders volunteer on our Board of Trustees in order to guide the continued growth and direction of our health care system.