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Position Summary: The Quality and PI Program Manager is responsible to develop and implement the Quality and Performance Improvement Program for the assigned services and location. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care. QPM partners to implement tools and techniques that drive the use of ID-PDSA, accepted performance improvement methods and High Reliability Organization (HRO) principles and practices. Role models principles, practices and methods. Develops partnerships with operational partners This includes conducting projects, policies and procedures in accordance with Washington States quality improvement and medical malpractice prevention program, applicable regulations, Federal Laws and The Joint Commission requirements. This includes timely escalation of high risk occurrences to assigned Director. The QPM works as part of a team and is assigned to a location(s), specialties, or services based on department needs. The percentage of time spent in assessment, review, PI, reporting, etc. will be determined by the specific needs of the assigned area.
Minimum Requirements: Five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to specialty Three (3) years of experience in a quality, performance improvement or patient safety role Experience in data use, analysis and reporting Previous experience with computerized information systems (email, MS Office including Excel, Epic, healthcare data and benchmarking systems, etc.) required
Education/Licenses/Certifications: Registered Nurse in Washington State or licensure related to field of clinical expertise Bachelors degree in health care field required Masters degree in health care field preferred Quality or patient safety certification, such as CPHQ or CPPS, preferred
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.