SHSMD Career Center

JOB SUMMARY: The Operations Trainer is responsible for designing, developing, and implementing training to enhance effectiveness of the Member Services department. The Operations Trainer will assess departmental development needs that will drive the training curriculum and multi-channel methods to complete training. This position will develop, document, and maintain the knowledge base of operating procedures for the department and create instructional guides as needed to supplement training curriculum. Operations Trainer will be responsible for delivering training to all new and existing employees within the department to include, but not limited to, classroom training, e-learning, and self-directed learning. The Operations Trainer will be responsible for auditing the training fo