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Position Summary: The Manager, Client Services is responsible for implementation services, optimization, project management and/or solutions of an assigned segment (sub-portfolio) of the enterprise application systems for MultiCares Implementations and CareConnect program. The position encompasses planning, team development, training plan management, contract review, project management, requirements gathering, prioritization, system acquisition, design, installation, modification, upgrades, support, enhancement, education, audit, and monitoring. The Manager supports the implementation, optimization, and support of state-of-the-art technologies to meet organizational and departmental objectives, decisions, and policies that support the business objectives for the entire organization. To be successful, the manager should have a passion for innovation and revolutionizing healthcare technology--embracing change and being comfortable challenging and suggesting process improvements to all levels of leadership is critical to any leader in our organization. We stand behind our commitment to outstanding customer service and expect our leaders to be the example our contributors strive to emulate.
Minimum Requirements: 5 years of professional experience in the information services and/or health care industries 3 years of experience and demonstrated skills in a supervisory or lead capacity
Education/Licenses/Certifications: BS in computer science/information technology, healthcare administration, or related field. Additional applicable experience may be considered in lieu of degree. Current certification in 1 or more Epic applications preferred Project Management Professional certification preferred
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.