SHSMD Career Center

MemorialCare’s Service Desk is responsible for providing first tier support to all end-users of the enterprise.  Because the Service Desk is the end-user’s first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System.  Once issues are assessed and identified, the Service Desk either resolves or forwards to the appropriate downstream resource for further analysis and resolution.  First tier issues typically fall into categories of device, software, network or telecommunications